Part-Time IT Help Desk L1 Support – Guadalajara

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading technology services company in Guadalajara is seeking a part-time Help Desk Associate. Primary duties include providing general L1 support for hardware and software, answering support calls, and documenting incidents. Candidates should have advanced English and experience in customer service, working 22.5 hours weekly. This role offers several benefits including medical insurance and vacation bonuses.

Servicios

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance

Life insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• 6 months of experience in Customer Service.
• Looking to work in IT Environment.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Answer technical support calls and escalate issues.
• Document troubleshooting steps and customer incidents.

Conocimientos

Advanced English

Customer Service Experience

Technical Support Skills

Descripción del empleo

A leading technology services company in Guadalajara is seeking a part-time Help Desk Associate. Primary duties include providing general L1 support for hardware and software, answering support calls, and documenting incidents. Candidates should have advanced English and experience in customer service, working 22.5 hours weekly. This role offers several benefits including medical insurance and vacation bonuses.