Outbound Planner

Sandvik Group; Tlajomulco; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A global engineering firm in Tlajomulco is seeking an experienced professional to manage customer order flows and ensure efficient resolution of order issues. The ideal candidate will have a university degree, at least 2 years in order processing, and advanced English skills. This position also requires proficiency in Microsoft Office and experience with SAP. Apply by November 25, 2025.

Formación

• At least 2 years of experience in similar position.
• Experience managing customer accounts.
• Experience interacting with Logistics Service Providers.

Responsabilidades

• Manage customer order flow and resolve complaints.
• Daily release and review of customer orders.
• Coordinate with Inventory, Warehouse, and Freight teams.
• Monitor outstanding Sales Orders.
• Resolve order issues and allocation problems.

Conocimientos

Order processing

Customer service

Supply chain management

International Trade knowledge

Proficiency in Microsoft Office

English (Advanced)

Educación

University degree or equivalent experience

Herramientas

Aurora

SAP

PowerBi

Transport Management System

Descripción del empleo

Passionate to win and to provide strategic support?

We see the future in you

Key performance areas

Responsible for the management of the customer order flow and the interface with Sales Area and resolution of customer complaints to Logistics.

Responsibilities:

• Daily release of customer orders and include the management of auto, mass, and manual release orders.
• Daily review of suspended orders.
• Execute the cancellation of orders based on customer requests, superseded items, etc.
• Work actively with Inventory, Warehouse, and Freight teams to ensure an efficient flow of customer orders within the Core Network
• Interface with Order Desk, Customer Services Centers, and front-line Sales Staff to ensure expected customer service.
• Monitoring of Outstanding Sales Orders in the interface between Logistics Operations and the Sales Area.
• Resolve order issues like incorrect addresses, shipping instructions, etc.
• Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems.
• Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or STO, or where an order needs to be placed.
• Weekly review of “Hold till complete” orders, where inventory has become available or where new PO or STO has to be created.
• Review and resolve Logistics Process Support tickets relating to expediting orders, shipment discrepancy etc. on a daily basis.
• Review Unit Down Orders and expedite accordingly on a daily basis.
• Tracking of all LPS for timely and quality resolution.
• Daily resolution of Sales orders that did not generate Purchase Orders in SAP.
• Quarterly review and maintenance of Customer Masters
• Weekly communication with internal/external customers regarding progress on all open orders.
• Ensure that Sandvik Policies and Procedures are adhered to and provide proactive and visible safety leadership in all daily activities.
• Develop, maintain and sure adherence to all procedures.

Your Profile:

• University degree or equivalent experience
• + 2 years of experience in similar position in Order processing, Distribution, Supply Chain environment, and Customer Service.
• Experience in managing internal and/or external customer accounts.
• Good working knowledge of International Trade and Freight process.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Prior exposure to Aurora, SAP, System21DI, and PowerBi is an advantage.
• Experience in interacting with Logistics Service Providers.
• Experience with a Transport Management System desirable.
• Advanced English Level

Deadline to apply: November 25th, 2025

Sandvik is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of sex, gender, ethnic or national origin, age, marital status, sexual orientation, disability, social status, religion and opinions.