Outbound Patient Scheduling Representative

Resolv Global; Pachuca; Remote; MXN 105,000 - 149,000; Full time

Benefits offered by this job

Paid weekly

Work from home in Mexico

Training provided

Contractor opportunity

40 hours per week

Growth potential

Job summary

Resolv Global busca Representante de Programación de Pacientes para un rol remoto en México. Realizarás llamadas salientes para programar citas médicas y educar a los pacientes sobre la importancia de la atención médica.

Este puesto es remoto y se paga semanalmente a través de USD, con capacitación remunerada y oportunidad de crecimiento a largo plazo. El candidato ideal es bilingüe inglés/español, orientado a KPIs y capaz de manejar múltiples sistemas y conversaciones con empatía y

Qualifications

• Se requiere dominio del inglés y español, habilidades de comunicación.
• Experiencia en llamadas salientes o atención al cliente.

Responsibilities

• Realizar 125+ llamadas salientes por día.
• Programar citas médicas preventivas y de seguimiento.
• Educar a los pacientes sobre la importancia de la atención médica.
• Construir confianza y rapport con los pacientes.
• Manejar objeciones con empatía y profesionalidad.
• Documentar cada interacción con precisión.
• Alcanzar metas de productividad, calidad y tasa de conversión.
• Proteger información sensible de pacientes y cumplir HIPAA.

Skills

Bilingual English/Spanish

Outbound calling

Appointment setting

Customer service

Empathy

Tools

Salesforce

Five9

Job description

Outbound Patient Scheduling Representative

Salary : $5.5 - 5.5 hourly

Empresa : Resolv Global
Tipo de empleo : Tiempo completo
Remote / Work from Home

Descripción del trabajo - Outbound Patient Scheduling Representative

Help patients get the care they need while building a rewarding remote career.

We're looking for motivated English/Spanish Bilingual Patient Scheduling Representatives who thrive in a fast-paced, goal-oriented environment. If you're confident on the phone, enjoy connecting with people, and know how to turn conversations into appointments, we'd love to meet you.

In this role, you'll proactively contact patients to schedule important preventative and follow-up healthcare appointments. Every conversation you have helps someone take the next step toward better health.

This is a permanent independent contractor opportunity with weekly USD payments and long‑term growth potential.

What We Offer

• $5.50 USD per hour
• Paid weekly in arrears
• Full‑time, 40 hours per week
• Paid training
• Permanent independent contractor opportunity
• Work from home anywhere in Mexico
• Be part of a growing healthcare support program with future expansion opportunities

What You'll Do

• Make 125+ outbound calls per day
• Schedule preventative and follow‑up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements

Hours of Operation

Monday to Thursday:

• 8:00 AM - 7:00 PM EST

Friday:

• 8:00 AM - 5:00 PM EST

Schedules will fall within these operating hours.

Technical Requirements (Essential)

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor and up
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

• Application Form
• Prescreen Questionnaire
• Video Interview
• Live interview
• Final Interview

Please note: All resumes must be submitted in English to be considered for this position.

We're Looking For Someone Who

• Is fluent in English and Spanish (spoken and written)
• Has outbound calling, appointment setting, sales, or customer service experience
• Is confident speaking with people throughout the day
• Enjoys working toward measurable goals and KPIs
• Can multitask between multiple systems
• Is organized, reliable, and self‑motivated
• Communicates with empathy and professionalism

Preferred Experience

• Appointment setting
• Outbound sales
• Healthcare scheduling
• Call center experience
• Salesforce, Five9, or similar CRM/contact center software

Sobre la empresa

Resolv Global

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