OTR Manager Jr.

Servicios Comerciales Amazon México S. de R.L. de C.V.; Torreón; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading logistics company in Torreón is seeking an OTR Manager Jr to oversee last mile operations. This role involves managing a team of drivers, improving delivery processes, and ensuring safety metrics are met. The ideal candidate should have a management background and be proficient in Excel, with a strong focus on customer satisfaction. Experience in logistics and the ability to adapt to shifts is desired. Competitive benefits and opportunities for career growth are provided.

Formación

• 1+ years of direct management experience of employees and their performance.
• 2+ years of general experience in relevant fields.
• Flexibility to work weekends and/or overnight shifts.
• Basic English proficiency (A2+ level).

Responsabilidades

• Create balance between work and fun with associates.
• Support process improvement activities in operations.
• Measure drivers’ performance, discipline, and customer experience.
• Assist in the development and monitoring of key business processes.

Conocimientos

Direct management

Excel knowledge

Customer service

Performance management

Educación

High School Diploma or Bachelor Degree in progress

Bachelor Degree completed

Descripción del empleo

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer‑centric company, where customers can find and discover anything they might want to buy online.

OTR Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a Drivers team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

Operational KPIs and cost goals in the strategic plan are impacted by this position. The overriding goal is to maximize customer satisfaction and, through this, long‑term shareholder value. Delivery OTR Manager Jr should coach and mentor the PA team (hourly) to ensure performance objectives are met, build positive employee relations, and develop bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best‑practice sharing. This role also serves as a thought partner with other internal teams such as the project team to launch new stations and design new delivery models.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope
• Ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day‑to‑day operations
• Process Mapping activities
• Assist in the development, documentation, deployment and monitoring of the key business processes which support all internal processes of AMZL Mexico
• Follow up the KPIs of operations within the delivery station
• Actively support and promote organization change
• Dive deep analysis of KPIs
• Support the ACES team, customer service or other upcoming goals
• Measure drivers’ performance, discipline and customer experience service
• Internal audits execution
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year‑on‑year improvements within its operating plan
• Implement change and/or develop new processes as required to provide an ability to better serve Amazon customers, focusing on reducing cost
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

BASIC QUALIFICATIONS

• High School Diploma or Bachelor Degree in progress
• 1+ years of direct management experience of employees and their performance
• 2+ years of general experience
• Candidates must have flexibility to work weekends and/or overnight shifts, if needed
• English Basic Level (A2+)
• Excel knowledge

PREFERRED QUALIFICATIONS

• Bachelor Degree completed
• Demonstrated experience to effectively manage workload and meet deadlines
• 3+ years management experience in a delivery, manufacturing, production or distribution environment
• Management of a minimum of 20 employees (including payroll, performance management, work‑flow assignment)
• Interest in long‑term career development in Logistics & Transportation
• Experience working and managing 3PL operations
• Conversational English

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