OSS - IT Support Specialist Day Shift

Hitachi Vantara Corporation; Reynosa; Presencial; MXN 350,000 - 450,000; Jornada completa

Descripción de la vacante

A leading technology company in Reynosa, Mexico is seeking an OSS - IT Support Specialist to provide hands-on IT support in a fast-paced manufacturing environment. You will deliver technical solutions, troubleshoot issues, and support users with a focus on collaboration and continuous improvement. Candidates should have a formal IT education and be fluent in Spanish and English. This full-time role involves a day shift from Monday to Friday, offering opportunities for personal and professional growth.

Servicios

Opportunities for career advancement

Innovative and inclusive culture

Formación

• Minimum 2 years of professional experience in IT support.
• Ability to work independently.
• Familiarity with tools commonly used in IT support.

Responsabilidades

• Deliver ready-to-use computers and provide desk-side support.
• Troubleshoot hardware and software issues.
• Guide users through self-service tools and provide ad-hoc training.
• Manage inventory and update asset records in CMDB.

Conocimientos

Fluent in Spanish

Fluent in English

Proactive and solution-oriented

Strong communication skills

Educación

Formal education or apprenticeship in IT

Herramientas

ServiceNow

MS Office 365

Windows

iOS

Descripción del empleo

About Us

At Hitachi Energy, we foster a culture of innovation and inclusion.

Description

The Opportunity

Are you passionate about hands-on IT support and ready to make a real impact in a fast-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer-focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.

This Day shift role (Monday–Friday, 7:20AM–4:56 PM) offers the chance to be the face of IT, solving real-world tech challenges and ensuring smooth operations for our on-site users.

You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make an Impact

• Deliver ready-to-use computers and provide desk-side support to users.
• Troubleshoot hardware and software issues requiring physical intervention.
• Guide users through self-service tools and provide ad-hoc training.
• Manage inventory and update asset records in CMDB.
• Coordinate logistics for device shipments and warranty cases.
• Support IT equipment in meeting rooms and collaboration areas.
• Host and assist third-party technicians on-site.
• Monitor computer rooms for optimal functionality and compliance.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Formal education or apprenticeship in IT from an accredited institution.
• Minimum 2 years of professional experience in IT support.
• Fluent in Spanish and English, with strong communication skills.
• Proactive, solution-oriented, and able to work independently.
• Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.
• Legal authorization to work in Mexico (no visa sponsorship available).

More About Us

• At Hitachi Energy, we foster a culture of innovation and inclusion.
• You’ll have opportunities to grow your skills and advance your career.
• Join a team that’s powering a sustainable energy future.

Accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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