Order Management Coordinator NA

SharkNinja, Inc.; Ciudad de México; Hybrid; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

Product discounts

Job summary

SharkNinja is recruiting an Order Management Coordinator in Mexico City. This hybrid role supports order processing, retailer coordination, and cross-functional teamwork to ensure accurate order fulfillment.

You will handle order routing, inventory checks, and proactive issue resolution while partnering with Finance and Sales to review chargebacks and discrepancies. A customer-service mindset and data-driven approach are essential.

Qualifications

• University degree, preferably in Commerce.
• 2+ years of experience in a customer service or account management role.
• 2+ years of experience with Retail Majors in a B2B capacity.
• Strong attention to detail and accuracy.
• Ability to work autonomously and under pressure.
• Proficient Excel skills at an intermediate level.

Responsibilities

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Open-order files by account with current routing issues and dates.
• Weekly review of results with Sales teams.
• Strive for on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Assist in reviewing disputes and retailer chargebacks.

Skills

Attention to detail

Autonomy

Excel (intermediate)

Analytical skills

Pressure tolerance

Organization

Communication skills

Team player

Outcome-focused

Education

University degree, Commerce

2+ years of experience in a customer service or account management role

2+ years of experience with Retail Majors in a B2B capacity

Tools

None

Retail portals

ERP systems

Job description

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Order Management Coordinator

LOCATION: Mexico City (Hybrid)

Our mission to positivelyimpactpeople'slives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

OVERVIEW:

The incumbent willbe responsible forassistingwith all aspects ofSharkNinja’sorder management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The OperationsCoordinator will focus primarily on theaccurateprocessing of customer orders forSharkNinja’smajor retailers in meeting and exceeding definedobjectivesin support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, andassist in corrective actions associated with retailer chargebacks.

The OperationsCoordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The OperationsCoordinatoranadvocate for the customer and customer experience

Here are some of the EXCITING thingsyou’llget to do:

• Process all orders tosendto the distribution facility.

• Verify inventoryavailabilities.

• Deal withlogistics: routing orders via EDI or Retailer portals.

• Pro-activelyopen-order files by accountindicatingcurrent routing issues & actions/EDC dates.

• Weekly review of results with Sales teams.

• Actively work to achieve on-time delivery metrics (OTIF).

• Escalate issues andidentifysolutions.

• Research compliance related deductions/errors andparticipatein cross-functional efforts to implement corrective actions.

• Assistin the review and research of all disputes rejected claims todeterminenextsteps.

ATTRIBUTES & SKILLS:

• Strong attention to detail and accuracy.

• Ability to work autonomously.

• Excel skills - intermediate level.

• Strong problem solving and analytical skills.

• Ability to work well under pressure in a fast-paced environment.

• Well organized and able to multi-task.

• Strong communicationskills.

• Ability to work well within a team environment.

• Focused on theoutcomefor the team and company.

EDUCATION & EXPERIENCE:

• University degree, preferably in Commerce.

• 2+ years of experience ina customerservice or account management role.

• 2+ Years of experience with Retail Majors in a B2B capacity.

YOUR ROLE in DIVERSIFYING

• As a corporate citizen, learn and supportSharkNinja’sDiversity, Equity & Inclusion strategy.

• Be an Ally, find internal Champions.

• ExploreSharkNinja’sEmployee Resource Groups or volunteer to serve on committees that organizediversity-related events and activities.

• Participate in employee engagement surveys and respond as openly and honestly as possible.

• Become culturally competent; take the time to learn aboutdifferent cultures, races,religionsand backgrounds represented by your colleagues.

• Treat people in a way they wish to be treated rather than the way you wish to be treated.

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.

• For candidates based in China, please refer to this Candidate Privacy Notice.

• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [e-mail]