Operations Specialist

Scale AI; Ciudad de México; Presencial; MXN 210,000; A tiempo parcial

Descripción de la vacante

A leading AI company in Mexico seeks an early member for their operations team. The role involves managing supply operations, driving revenue, and ensuring customer satisfaction. Candidates should have an analytical mindset, a degree in a relevant field, and at least three months of experience in operations. This contractor role offers a fixed annual salary of $11,400.

Formación

• At least three months of industry experience in an operational role.
• Action-oriented mindset with creative problem-solving abilities.
• Planning and process improvement capabilities.

Responsabilidades

• Build and drive critical operational processes.
• Own the delivery of customer commitments.
• Collaborate to improve processes for new and existing customers.

Conocimientos

Advanced English skills

Analytical skills

Problem-solving

Educación

Undergraduate degree in Engineering or Economics

Graduate degree in Engineering, Economics, or Business

Descripción del empleo

Overview

As an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others. You will solve problems no one has solved before and will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations. The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

Please note this is a contractor role with a fixed rate salary of $11,400 USD annually.

Responsibilities

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Qualifications

• Advanced English skills
• At least three months of industry experience in an operational role and/or a top-tier consulting firm
• An undergraduate degree with an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability

Nice to have

• Experience with reading SQL, or demonstrated analytical skills

Note

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

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Work Authorization

Are you legally authorized to work in the country where the job is located? (Yes/No)

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