Operations & Logistics Sr Manager, Airports

Uber; Ciudad de México; Presencial; MXN 1,249,000 - 1,607,000; Jornada completa

Descripción de la vacante

A global mobility technology company seeks an experienced operations lead for their airport operations in Mexico City. The role encompasses managing partnerships, optimizing processes, and driving data-informed decisions while ensuring operational reliability. Candidates should have over 5 years of experience in operations, strong stakeholder management skills, and proficiency in Spanish and English. If you thrive in dynamic environments and are driven by data, this opportunity awaits you.

Formación

• 5+ years of experience in operations, logistics, or program management.
• Strong stakeholder management and negotiation skills.
• Experience using data to drive operational decisions.
• Ability to adapt and produce high-quality results in fast-paced environments.
• Proficient in Spanish and English communication.

Responsabilidades

• Lead problem-solving for airport operations, addressing systemic risks and opportunities.
• Drive process optimization and standardization across airport operations.
• Own operational and business performance for airports.
• Manage relationships with partners and stakeholders.
• Coordinate incident management for airport operations.

Conocimientos

Stakeholder management

Problem-solving

Data-driven decision making

Process optimization

Communication in Spanish

Communication in English

Herramientas

SQL

Python

Data visualization tools

Descripción del empleo

About The Role

The role is responsible for all operations related to Airports and venues, from the rider and driver experience to pricing and partners management. The ideal candidate is a strategic, execution-driven operator with strong stakeholder management skills and experience operating in complex, multi-stakeholder environments.

What The Candidate Will Do

• Lead problem-solving for airport operations, identifying systemic risks and opportunities across airports, developing multiple solution paths, assessing tradeoffs, and driving recommendations that improve operational reliability and scalability.
• Drive process optimization and standardization for airport operations, designing, implementing, and scaling core processes and performance frameworks across markets, while continuously monitoring results and iterating based on data.
• Own operational and business performance for airports, monitoring key operational and financial metrics to inform priorities, define action plans, and influence strategic decisions through a deep understanding of business levers.
• Manage relationships with partners, serving as the primary point of contact for operational discussions, performance reviews, and issue resolution, while identifying opportunities to strengthen and evolve partnerships.
• Partner cross-functionally to deliver execution, working closely with operations, marketing, customer support, product, policy, and legal teams to scope, test, and implement initiatives in complex, regulated environments.
• Lead escalations and incident management for airport operations, coordinating stakeholders to resolve issues quickly, drive root-cause analysis, and implement preventive solutions.

Basic Qualifications

• 5+ years of experience in operations, logistics, or program management roles. Experience working directly with external partners or operators, including negotiation, performance management, and issue resolution.
• Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
• Data‑Driven mindset with experience using data to drive operational decisions and continuous improvement.
• Adaptability: Ability to deliver results in a fast‑paced and ambiguous environment while maintaining high-quality work standards.
• Communication: Proficiency in Spanish and English; demonstrated ability to present data to various audiences in a succinct manner.

Preferred Qualifications

• Data analysis tools: SQL, Python, and visualization tools.
• Experience in mobility technology companies.