Operations Analyst

IHG Hotels & Resorts; Región Centro; Híbrido; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts is seeking an analytics-focused professional to support recurring and ad hoc reporting across the Americas Operations. You will partner with stakeholders to clarify requirements, define outputs, and deliver timely reporting support.

Based in Mexico, this hybrid role emphasizes translating data into actionable insights for leadership, maintaining data quality, and developing dashboards and queries using Tableau, SQL, and Excel.

Formación

• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to communicate data and insights to leadership and non-technical stakeholders.
• Collaboration with business stakeholders and technical partners.
• Proficiency in Excel (PivotTables, XLOOKUP) and SQL basics.

Responsabilidades

• Support recurring and ad hoc reporting across the Americas Operations.
• Partner with stakeholders to clarify requirements and outputs.
• Prioritize requests aligned with timelines.
• Translate data into clear findings and communicate insights to leadership.
• Develop reports, dashboards, and queries with guidance.

Conocimientos

Analytical thinking

Communication skills

Stakeholder collaboration

Excel advanced

SQL

Tableau

Python basics

Herramientas

Tableau

Tableau Prep

Google Cloud Platform

SQL

Python

Excel

Descripción del empleo

Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.

Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.

Prioritize and complete requests accurately and in alignment with business priorities and established timelines.

Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting & Operational Support

• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
• Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
• Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality

• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development

• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
• Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement

• Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
• Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
• Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
• Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
• Ability to collaborate effectively with business stakeholders and technical partners.
• Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
• Experience with Tableau and Tableau Prep.
• Experience working with Google Cloud Platform or similar cloud-based data environments.
• Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
• Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
• Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications

• Experience developing reports, dashboards, or data visualizations.
• Experience working with operational or business performance data.
• Experience with Python or other analytical programming languages.
• Experience identifying opportunities for reporting automation or process improvement.

Dont quite meet every single requirement, but still believe you\'d be a great fit for the job? (Note: this section has been retained as part of the company description in the original text).

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? Filtered passage retained for content continuity.