Operations Analyst

Ihg, L.C.; Región Centro; Hybrid; MXN 430,000 - 540,000; Full time

Job summary

Ihg, L.c. en México busca un analista de operaciones para apoyar reportes recurrentes y análisis a nivel de las Américas. Trabajarás con stakeholders para aclarar requerimientos, definir salidas y entregar informes a tiempo.

Desarrollarás reportes y dashboards usando Tableau, Tableau Prep, SQL y Google Cloud, traduciendo preguntas de negocio en entregables claros; colaborarás estrechamente con equipos técnicos y de negocio y contribuirás a mejoras continuas.

Qualifications

• Se requieren habilidades analíticas y resolución de problemas con atención al detalle.
• Capacidad para gestionar múltiples prioridades y cumplir plazos.
• Capacidad de comunicar información técnica a audiencia no técnica.
• Experiencia con SQL, Tableau y herramientas de nube como GCP.
• Conocimientos avanzados de Excel (tablas dinámicas, XLOOKUP, fórmulas).

Responsibilities

• Soportar reportes y análisis recurrentes y ad hoc para las Américas.
• Colaborar con stakeholders para aclarar requerimientos y entregar salidas a tiempo.
• Mantener y mejorar reportes, dashboards y salidas de datos existentes.
• Desarrollar nuevos informes y dashboards con SQL, Tableau y Excel.
• Identificar oportunidades de mejora y automatización de reportes.

Skills

Analytical skills

Attention to detail

Time management

Communication

Advanced Excel

SQL

Tableau

Tableau Prep

Python

Google Cloud

Tools

Tableau

Tableau Prep

Google Cloud Platform

Excel

Job description

Operations Analyst

Empresa : Ihg, L.c. Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Operations Analyst

Description

Key Responsibilities

Reporting & Operational Support

• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
• Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
• Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality

• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development

• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
• Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement

• Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
• Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
• Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
• Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
• Ability to collaborate effectively with business stakeholders and technical partners.
• Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
• Experience with Tableau and Tableau Prep.
• Experience working with Google Cloud Platform or similar cloud-based data environments.
• Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
• Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
• Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications

• Experience developing reports, dashboards, or data visualizations.
• Experience working with operational or business performance data.
• Experience with Python or other analytical programming languages.
• Experience identifying opportunities for reporting automation or process improvement.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.

Sobre la empresa

Ihg, L.c.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?