Onboarding Consultant (Mexico Remote)

Turnitin, Llc; A distancia; MXN 1,093,000 - 1,458,000; Jornada completa

Descripción de la vacante

A leading education technology firm is seeking an Onboarding Consultant in Mexico to engage and inspire new and existing customers throughout the AMERICAS region. This role involves managing the onboarding process, delivering training sessions, and developing training materials. The ideal candidate will have at least 3 years of experience in customer onboarding and a Bachelor’s degree. Collaboration with other teams and continuous feedback improvement are key aspects of this position.

Formación

• Minimum of 3 years onboarding experience in a SaaS company or education technology.
• Graduate degree is highly valued.

Responsabilidades

• Manage the onboarding process end-to-end for all assigned customers.
• Educate customers through compelling training sessions.
• Collect feedback to improve training delivery.
• Track success metrics related to onboarding and adoption.
• Develop high-quality training materials.
• Collaborate with other teams during the onboarding process.

Conocimientos

Customer training

Technical problem-solving

Change management

Project management

Presentation skills

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Company Description

Experience a remote‑centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being.

Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

We are seeking a high‑energy, flexible, and detail‑oriented education technology professional to join our Customer Onboarding team in Mexico, to engage and inspire new and existing customers throughout the AMERICAS region.

Onboarding Consultant

You will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation.

You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies.

You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer's adoption of our product.

You will be responsible for providing in‑depth consulting services, using advanced functional knowledge and product expertise to partner with customers on the implementation of their Turnitin product suite.

This role will report to the Manager of Customer Onboarding.

Your success will expand Turnitin's global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities

• Guide customers through a seamless implementation – you will own the onboarding process end‑to‑end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You will manage multiple projects at once, with exceptional written communication and scheduling skills, responding to customer queries in a timely manner, reviewing new customer contracts, ensuring relevant information is documented, and ensuring databases are correctly configured.
• Educate customers for immediate success – you have expert presentation skills for both online and in‑person software training delivery, using your knowledge of education, assessment, and academic integrity to connect with education professionals, inspire them, host customized, consultative training sessions, bridge knowledge gaps, assess customer knowledge from self‑paced learning modules, and facilitate change management to support customer outcomes.
• Collect and act on feedback – you will actively seek feedback on your training delivery from customers and peers to identify improvements, craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are mitigated.
• Understand and act on success metrics – you will help develop and track key success metrics relating to onboarding, adoption, and retention, using project scheduling and control tools to monitor project plans and timelines, drive deliverables and ensure onboarding milestones are met, and communicate timeline updates to stakeholders.
• Develop outstanding training materials – you are always searching for better ways to do things, continually testing new ideas, revising existing materials, creating high‑quality resources for new topics, and ensuring training materials align with brand guidelines and customer needs.
• Work as a 'One Team' – you can engage and collaborate, owning the onboarding and implementation stage while strategically transitioning customers to the assigned team during handoffs, setting up other stage owners (Sales, Renewals, Support, Product) for success, and guiding them to provide what you need to succeed yourself.

Qualifications

Requirements

• Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology.

Additional experience as