On site resident Field Technical Support & Tech Consulting - Nonstop systems

Hewlett Packard Enterprise Development LP; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise Development LP in Mexico City is seeking an Onsite Field Technical Support consultant to deliver proactive and reactive support for mission-critical HPE Nonstop environments at partner/customer offices. The role emphasizes stability, performance, and continuous improvement of NonStop systems through on-site engagement.

You will troubleshoot incidents, apply patches and firmware updates, coordinate changes with customers, and collaborate with engineering and account

Formación

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience supporting general systems in enterprise environments. A plus with knowledge of HPE NonStop systems
• Preferable understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts.
• Preferable experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Excellent troubleshooting, communication, and customer service skills.
• Excellent communication skills in English language.
• Availability to work extended rotating shifts

Responsabilidades

• Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software.
• Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
• Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes
• Collaborate in incidents follow up and documentation
• Register and control systems hardware and software inventories, including licenses, users, etc.
• Apply continuous systems monitoring
• Participate in customer review meetings and contribute to continuous service improvement initiatives.
• Work closely with HPE internal teams, including engineering, product support, and account management.
• Share knowledge and best practices with peers and contribute to internal knowledge bases.

Conocimientos

NonStop systems knowledge

English communication

Troubleshooting

Customer service

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Herramientas

SCF

FUP

TMF

EMS

PATHWAY

Descripción del empleo

On site resident Field Technical Support & Tech Consulting - Nonstop systems

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

A Nonstop Field Technical Support Consultant provides onsite technical services to help customers achieve their business objectives. Technical services include ensuring the stability, performance, and continuous improvement of mission-critical environments running on HPE Nonstop Servers, working closely with enterprise customers to deliver proactive and reactive support.

Responsibilities

• Provide Level 1 technical support for incidents related to HPE NonStop hardware and some software.
• Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
• Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes
• Collaborate in incidents follow up and documentation
• Register and control systems hardware and software inventories, including licenses, users, etc.
• Apply continuous systems monitoring
• Participate in customer review meetings and contribute to continuous service improvement initiatives.
• Work closely with HPE internal teams, including engineering, product support, and account management.
• Share knowledge and best practices with peers and contribute to internal knowledge bases.

What you need to bring:

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience supporting general systems in enterprise environments. A plus with knowledge of HPE NonStop systems
• Preferable understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems and concepts.
• Preferable experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Excellent troubleshooting, communication, and customer service skills.
• Excellent communication skills in English language.
• Availability to work extended rotating shifts

Preferred Certifications and knowledge:

• HPE ASE – NonStop Systems ITIL Foundation or higher HPE Nonstop, HPE Unix, or Linux operating system.
• HPE ProLiant Compute
• HPE Storage
• HPE Networking

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Services Job Level: TCP_01

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO)

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity is the Law

Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Hewlett Packard Enterprise Technology innovation that fosters business transformation.

We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of Business Conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.