NOC Transmission Lead — Senior Telecom Ops Leader (50+ Engs)

Turtle Trax S.A.; Región Centro; On-site; MXN 1,450,063 - 1,812,579; Full time

Job summary

A leading telecommunications company is seeking a highly experienced NOC Operations Manager in Mexico City. The role demands a professional with over 12 years in network operations and strong leadership skills to manage a large team. Key responsibilities include handling customer escalations, achieving network KPIs, and participating in governance meetings. Candidates must be bilingual in Spanish and English, possess a BTech in ECE/CS/Telecom, and ideally hold a CCNA certification. Competitive salary and benefits offered.

Qualifications

• Minimum 12-15 years of experience in network operation centre roles with OEM or Tier 1 providers.
• At least 4-5 years in a customer-facing role, presenting NOC performance.
• Experience managing a team of 50+ engineers.

Responsibilities

• SPOC for NOC Operations, including TX, RAN, and Technical Help Desk.
• Handle customer escalations and prepare improvement plans to meet SLAs.
• Identify scenarios for knowledge transfer and track progress.

Skills

Network operation

Customer facing role

Team management

Technical/process related queries

B2B customer environment

Telecom domain knowledge 2G/3G/LTE/5G

Fault management

Mobile backhaul network

Analytical skills

Bilingual - Spanish and English

Education

BTech in ECE/CS/Telecom

CCNA

Job description

A leading telecommunications company is seeking a highly experienced NOC Operations Manager in Mexico City. The role demands a professional with over 12 years in network operations and strong leadership skills to manage a large team. Key responsibilities include handling customer escalations, achieving network KPIs, and participating in governance meetings. Candidates must be bilingual in Spanish and English, possess a BTech in ECE/CS/Telecom, and ideally hold a CCNA certification. Competitive salary and benefits offered.