Network Design and System Integration Engineer

Harmonic; México; A distancia; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Harmonic Inc. is seeking a Network Design and Systems Integration Engineer to support broadband rollout across North American time zones, with 100% remote work in Mexico.

You will own design, integration, testing, and customer deployment activities, acting as the primary technical liaison on projects and guiding teams to successful outcomes. You will collaborate with lab, field, and customer teams, perform troubleshooting, and deliver end-to-end solutions.

Formación

• Bachelor’s degree or equivalent in a related field.
• 5+ years of experience in network integration, testing or operations.
• Business-level English, written and spoken.
• Experience in pre-sales technical support is a plus.

Responsabilidades

• Design, integrate, and test broadband access systems and translate architecture drawings into working IP solutions.
• Act as technical liaison for projects, conveying requirements and directing tasks end-to-end.
• Support lab integration, testing, field trials, and production deployments; train clients on operation.
• Test software/hardware, report defects, and drive fixes with engineering teams.
• Provide on-site and remote support, escalating to TAC as needed.

Conocimientos

IP routing (BGP, OSPF)

L2 technologies (VLAN, 802.1Q, QinQ)

VXLAN/MPLS

IP multicast (IGMP, PIM)

vBNG functions

Linux networking

Wireshark

Cloud networking (Kubernetes)

RFCs and network standards

Pre-sales technical support

English proficiency

Educación

Bachelor's degree in Computer Science, Telecommunications, or equivalent

Herramientas

Kubernetes

Descripción del empleo

JOB DESCRIPTION

We are looking for a Network Design and Systems Integration Engineer. You will be part of a distributed team of like-minded professionals whose day-to-day job is to support our broadband solutions rollout, from early pre-sales engagements with potential customers through production deployment.

Role Description

JOB DESCRIPTION

We are looking for a Network Design and Systems Integration Engineer. You will be part of a distributed team of like-minded professionals whose day-to-day job is to support our broadband solutions rollout, from early pre-sales engagements with potential customers through production deployment.

You will report to the Director, Broadband System Integration. You will be required to work on key customer account(s) in North American time zones.

Location

Remote – this position is 100% Remote anywhere in Mexico and occasional travel is required (up to 50%)

What You Will Be Doing

• Own the design, integration, and testing of broadband access systems - turning architecture drawings into working IP network solutions and detailed customer installation and integration plans.
• Act as the key technical liaison on customer projects: communicate solution requirements to internal teams and clients, provide clear technical direction, and take ownership of tasks end-to-end.
• Support client lab integration, testing, qualification, field trials, and production deployments of our access network platform; train clients on system operation and troubleshooting.
• Test new software and hardware, and report and track defects to engineering.
• Provide on-site and remote technical support - diagnosing and resolving customer issues in a timely manner, escalating through Harmonic's 24/7 Technical Assistance Center (TAC) as needed.

What You Should Have

• Bachelor's degree in Computer Science, Telecommunications, or equivalent.
• 5+ years of experience integrating, testing, or operating networks in an internet service provider or telecommunications environment.
• Understanding of service provider network and service design is a plus.
• Strong expertise in IP routing (BGP, OSPF), Layer 2 technologies (VLAN/802.1Q, QinQ, LACP, MSTP), network overlays (VXLAN, MPLS), IP multicast (IGMP, PIM), and vBNG functions (subscriber management, PPPoE/IPoE, QoS enforcement), including design, configuration, and troubleshooting.
• Strong Linux networking skills and the ability to troubleshoot routing, interfaces, packet captures, firewalls, tunnels, timing, and performance issues.
• Experience with Wireshark or equivalent tools for packet and protocol analysis.
• Knowledge of PON technologies and BBF network architecture standards (e.g., TR-101, TR-156, TR-178) is a plus; familiarity with the OMCI protocol (ITU-T G.988) is a nice-to-have bonus.
• Experience with cloud-based (Kubernetes) networking is a plus.
• Ability to understand technical documentation, including network protocol standards and RFCs, software and hardware configuration guides, schematics, work instructions, and test procedures.
• Ability to develop and present technical solutions to customers and internal teams.
• Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is a plus.
• Strong problem-solving, analytical, and communication skills.
• Business-level fluency in English, written and verbal, is a must.

Travel

• Travel to customer labs or deployment sites for integration, testing, or investigation purposes, frequency varies and may reach up to 50%.
• Occasional travel to Harmonic corporate offices for training.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation , build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company's industry-leading cOS virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.