.NET Azure Developer

NTT DATA, Inc.; Tijuana; Presencial; MXN 900,000 - 1,261,000; Jornada completa

Descripción de la vacante

A global technology services firm in Tijuana is looking for an experienced application support specialist with over 6 years in .NET environments. Responsibilities include managing user communication on support incidents, engaging in client discussions, and resolving ticket issues while ensuring compliance with defined SLAs and KPIs. Strong analytical skills and experience in various web technologies are essential for success in this role.

Formación

• 6+ years of experience in .NET application support with SLA and KPIs.
• Experience in designing, developing, and testing applications in .NET.
• Strong analytical skills and understanding of requirements.

Responsabilidades

• Track and manage application support incidents and user communications.
• Engage in client discussions and CAB meetings.
• Resolve ticket issues with IT Managers and business teams.

Conocimientos

Application support

.NET framework

Analytical skills

Web servers (IIS)

Design patterns (MVC, MVVM)

Data sharing (JSON, XML)

SQL databases (SQL SERVER, Oracle)

RESTful web services

Development tools (Visual Studio)

Azure DevOps

Descripción del empleo

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• Day to Day application support incidents tracking and managing end user communication on ticket updates
• Application support Ticket fixes and closure as per priority and defined SLA
• Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
• Work closely with IT Managers and business teams to mitigate ticket issues and risks.
• Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution

Skills:

• 6+ years of experience in working in .NET application support with SLA and KPIs
• Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
• Strong analytical skills to understand a given requirement and provide work estimates.
• Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor based engines.
• Strong working knowledge on various design patterns such as MVC, MVVM, DDD, Repository Pattern and any custom/hybrid framework as designed by the Architects.
• Strong knowledge and understanding of data sharing medium using JSON, XML and other media types.
• Strong knowledge and programming skills in Database such SQL SERVER, Oracle, My SQL and SQL Express.
• Strong knowledge and coding experience in REST based web services and service-oriented design patterns using WCF and other API’s.
• Should have used IDE such as Visual Studio and Visual Studio Code for Front-end development
• Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
• Working knowledge of Azure DevOps.
• Strong understanding of application support processes and understands Service Now tool.
• Strong Experience working with clients and end users
• Strong written and verbal communication and interpersonal skills