[Mx] Operations Coordinator - Subscriber Success

Benchmark Gensuite; Guadalupe; Presencial; MXN 450.000 - 600.000; Jornada completa

Descripción de la vacante

Amazon in Mexico is seeking an Area Manager Jr, IXD Operations to lead multiple teams of hourly associates at our new Inbound Cross Dock (IXD) facility. You will coach managers, drive safety, quality, attendance, and performance while meeting service levels.

You will analyze metrics, implement process improvements, and coordinate with Safety, Engineering, and HR to sustain efficient inventory flow from vendors to Fulfillment Centers across Mexico. This is a hands-on leadership role.

Formación

• Work a flexible work schedule including evenings, overnights, and weekends
• High school diploma or equivalent
• 1+ years of team leadership experience

Responsabilidades

• Lead a department/area of hourly associates through effective coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
• Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
• Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
• Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long-term strategies.
• Create and maintain performance management tools to drive accountability.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs.(applies to sites with stairs)

Conocimientos

Team leadership

English fluency

Educación

High school diploma or equivalent

Descripción del empleo

Area Manager Jr, IXD Operations, SDC Operations

Description
Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for seasoned, customer-focused leaders who want to join our team as an Area Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico. This state-of-the-art facility represents a significant milestone in Amazon's expansion in Latin America, featuring new processes and innovative cross-docking solutions.
In this role, you will lead multiple teams of hourly workforce and will be responsible for developing and coaching other managers while ensuring the highest levels of safety, quality, attendance, and performance across operations. You will drive strategic initiatives and optimize processes while maintaining service level agreements and delivery expectations. Your scope includes ensuring inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries. You will also be responsible for implementing new technologies and processes to enhance operational efficiency.

Key job responsibilities

• Lead a department/area of hourly associates through effective coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
• Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
• Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
• Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long-term strategies.
• Create and maintain performance management tools to drive accountability.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs.(applies to sites with stairs)

A day in the life

• Begin with a comprehensive review of your department's metrics and KPIs from previous shifts.
• Lead area huddles to align goals, safety priorities, and operational strategies.
• Conduct Gemba walks across your department to identify process improvement opportunities and ensure standardization.
• Drive problem-solving sessions to address systemic issues affecting your area.
• Develop and implement process improvements to optimize productivity and quality.
• Lead critical projects that impact your operational areas.

About the team

We’re launching an exciting new operation in Mexico – our first Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon’s growth in Latin America, and you’ll be part of the founding team that will shape the future of our upstream operations in the region.
This team will play a crucial role in Amazon’s supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico. We’re focusing on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products.
If you’re energized by the idea of being a founding member of a new operation and want to make your mark on Amazon’s growth in Mexico, we want to hear from you!

Basic Qualifications

• Work a flexible work schedule including evenings, overnights, and weekends
• High school diploma or equivalent
• 1+ years of team leadership experience

Preferred Qualifications

• Speak, write, and read fluently in English
• 6+ months of experience directly managing others experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager Jr, IXD Operations, SDC Operations

Description
Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for seasoned, customer-focused leaders who want to join our team as an Area Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico. This state-of-the‑art facility represents a significant milestone in Amazon’s expansion in Latin America, featuring new processes and innovative cross‑docking solutions.
In this role, you will lead multiple teams of hourly workforce and will be responsible for developing and coaching other managers while ensuring the highest levels of safety, quality, attendance, and performance across operations. You will drive strategic initiatives and optimize processes while maintaining service level agreements and delivery expectations. Your scope includes ensuring inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries. You will also be responsible for implementing new technologies and processes to enhance operational efficiency.

Key job responsibilities

• Lead a department/area of hourly associates through effective coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
• Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
• Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
• Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long-term strategies.
• Create and maintain performance management tools to drive accountability.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs.(applies to sites with stairs)

A day in the life

• Begin with a comprehensive review of your department’s metrics and KPIs from previous shifts.
• Lead area huddles to align goals, safety priorities, and operational strategies.
• Conduct Gemba walks across your department to