MX Customer Service Representative

Aventus LLC; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A remote customer experience firm seeks a CX Service Representative to deliver premium support for e-commerce brands. This role involves providing high-quality service, utilizing top CX technologies, and creating unique customer experiences. Candidates should be tech-savvy, fluent in English, and passionate about brand representation. The position offers competitive pay of $6 per hour and a culture focused on collaboration and excellence. Note: This is an independent contractor role, so managing taxes is the candidate's responsibility.

Servicios

Career Growth & Development

Paid Time Off

Medical Aid Bonus

Holiday Bonuses

Culture of Support & Recognition

Formación

• Passionate about creating customer experiences.
• Strong communication skills in English are essential.
• Ability to embrace digital tools and adapt to processes.

Responsabilidades

• Provide personalized support across multiple customer channels.
• Act as an extension of clients' brands.
• Deliver proactive solutions to elevate the customer journey.

Conocimientos

Fluent English (C2 Level)

Tech-Savvy

Customer Experience Focus

Adaptable to Digital Tools

Collaboration

Herramientas

Shopify

Gorgias

Zendesk

Descripción del empleo

CX Service Representative – Deliver Premium Experiences at Aventus

Who We Are

Aventus is redefining the customer experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service, deep brand integration, and a culture of excellence. As a company built on southern charm and hospitality, we are committed to fostering a supportive and people-first culture—and that’s where you come in.

As a CX Customer Representative, you won’t just answer calls—you’ll be a brand ambassador, ensuring every customer interaction reflects the values and excellence of the brands we represent.

Aventus Global Citizenship: Equal Opportunities, Without Borders

At Aventus, we believe that talent has no borders, and excellence should be rewarded equally. When you join us, you become an Aventus Global Citizen, a valued member of a team that prioritizes growth, collaboration, and inclusivity.

Every Aventus team member, regardless of location or employment status, receives:

• Career Growth & Development – We invest in mentorship, promotions, and leadership training to help you advance.
• Equal Perks & Benefits – Whether you are an employee or contractor, you are entitled to paid time off, medical aid bonuses, and holiday incentives.
• A Culture of Support & Recognition – We celebrate achievements, personal milestones, and contributions that drive excellence.
• Work with exclusive and trendy brands in the e-commerce space

Why Join Aventus?

• Competitive Pay – USD 6 per hour
• 100% Remote
• Work with the most exclusive and exciting brands in the DTC space!
• Paid Time Off & Holiday Bonuses – Recharge and get rewarded for your dedication
• Medical Aid Bonus – We contribute to your healthcare needs
• A Culture of Collaboration & Excellence – Work with a team that values service, innovation, and personal growth

What You’ll Do

• Provide high-quality, personalized support across multiple customer channels
• Act as an extension of our clients' brands, ensuring every interaction feels seamless and premium
• Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk) to enhance the customer experience
• Deliver proactive solutions that elevate the customer journey beyond expectations
• Collaborate with CX Coaches and Service Excellence Leaders to optimize performance and results

Who You Are

• Passionate about CX & Brand Representation – You go beyond customer service; you create experiences
• Advanced Fluent in English (C2 Level) – Strong, fluent communication in English is key
• Tech-Savvy & Adaptable – You embrace digital tools and evolving processes
• Driven by Excellence – You have a results-oriented mindset with a focus on quality
• A Team Player – Collaboration is at the heart of what we do

Note: This is an independent contractor position. Aventus does not provide government-mandated benefits or withhold taxes. Contractors are responsible for managing and filing their own taxes in compliance with their local government regulations.

Ready to elevate customer experience and be part of a company driven by excellence?

Apply now and become an Aventus Global Citizen.

Disclaimer

Aventus will never ask for any payment at any stage of the recruitment process.
If you are ever asked for money in relation to your application, please contact our human resources department immediately.