Merchant Activations Escalations Pro

DoorDash; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading delivery service company in Mexico City is hiring a Merchant Activations Escalations Specialist. This role involves resolving escalated merchant issues with empathy and efficiency. Ideal candidates are exceptional communicators and problem solvers, eager to enhance the merchant onboarding experience. Employees enjoy comprehensive benefits and a supportive environment focused on diversity and inclusion.

Servicios

Comprehensive benefits

Opportunities for career growth

Supportive work environment

Formación

• Proven ability to develop customer empathy and articulate customer problems.
• Strong written and verbal communication skills.
• Motivated by challenges with a positive attitude.

Responsabilidades

• Resolve escalated Merchant inbound phone calls.
• Investigate and inform merchants about next steps.
• Document and note details on Merchant accounts.

Conocimientos

Customer empathy

Strong written and verbal communication

Collaborative team player

Problem-solving under pressure

Descripción del empleo

A leading delivery service company in Mexico City is hiring a Merchant Activations Escalations Specialist. This role involves resolving escalated merchant issues with empathy and efficiency. Ideal candidates are exceptional communicators and problem solvers, eager to enhance the merchant onboarding experience. Employees enjoy comprehensive benefits and a supportive environment focused on diversity and inclusion.