Marketing Executive

Marriott Vacations Worldwide; Baja California Sur; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Baja California Sur seeks a front-line marketing executive to provide guest services and generate tour flow. The ideal candidate will be bilingual in English and Spanish, with a strong customer service orientation. Responsibilities include coordinating preview tours and ensuring guest expectations are exceeded. Flexible scheduling is required. Competitive pay is offered.

Formación

• Must be bilingual in English and Spanish.
• Proficiency in computer usage required.
• Flexible schedule availability necessary.

Responsabilidades

• Represent the company positively at off-site locations.
• Provide concierge services to resort guests.
• Determine guests' eligibility for promotional presentations.

Conocimientos

Bilingual fluency (English-Spanish)

Exceptional customer service orientation

Excellent verbal/written skills

Sales/Marketing background

Descripción del empleo

PRINCIPAL OBJECTIVE OF POSITION

A front-line marketing executive, who qualifies leads, provides guest service and generates tour flow by performing the following duties. Supports the In-house team VSC teams with all “heart of the house” guest service, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Positively represent the Company at any off-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees.
• Provide concierge services to all resort guests and owners in keeping, maintaining the “service first, product second” approach.
• Provide excellent guest services, including accurate tourist information.
• Inspire confidence in the Company through professionalism.
• Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
• Attract eligible guests to preview the Company vacation ownership program using premiums (gifts).
• Fully inform every guest about the preview, according to the standards described in Training.
• Create curiosity about the Company and encourage guests to tour with an open mind.
• Coordinate (book) the preview tour.
• Attend all mandatory meetings and training.
• Complete special projects as assigned by Marketing Management

QUALIFICATIONS/COMPETENCIES

• Requires bilingual fluency (English-Spanish).
• Availability to work flexible schedules.
• Sales/Marketing or tourism career background preferred.
• Proficiency in computer.
• Exceptional customer service orientation and positive disposition.
• Excellent verbal/written skills and work standards, follow-up.
• Building business partnerships attention to details
• Thriving on ambiguity, openness to differences.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.