Manager, Performance Analytics & Quality Automation (AI-focused)

DoorDash; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading technology and logistics company in Mexico City is seeking a Senior Associate for Quality Strategy & Expansion. This role involves designing and rolling out QA systems across various domains, working closely with cross-functional teams. The ideal candidate will have 2-4 years of relevant experience, strong communication skills, and a proven ability to manage ambiguity and execute strategically. Join the team to help enhance customer experience and build impactful QA programs.

Servicios

Comprehensive benefits

Employee well-being programs

Diversity and inclusion initiatives

Formación

• 2-4 years of experience in strategy, program management, operations, or product support.
• Ability to thrive in ambiguous environments with fast execution.
• Experience with AI tools and working with data to support performance improvements.

Responsabilidades

• Support the design and rollout of new QA systems across domains.
• Work cross-functionally to turn high-level goals into structured workflows.
• Help shape how performance is measured at scale.

Conocimientos

Strategic thinking

Program management

Operations

Clear communication

Cross-functional collaboration

Technical acumen

Data analysis

Descripción del empleo

About the Team

The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience.

About the Role

As Senior Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision.

You’ll report to the Manager of Quality Strategy & Expansion within the Customer Experience organization.

You’re excited about this opportunity because you will…

• Support the design and rollout of new QA systems across domains like Fraud, Trust & Safety, and Risk
• Work cross-functionally to turn high-level goals into structured workflows and requirements
• Build frameworks, documentation, and reporting that ensure clarity and accountability
• Help shape how DoorDash measures performance, resolution, and experience at scale
• Contribute to roadmap development and tech scoping for future QA capabilities
• Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds

We’re excited about you because…

• You have 2–4 years of experience in strategy, program management, operations, or product support
• You’re a clear thinker and communicator who can bring order to complexity
• You’ve supported cross-functional projects involving both technical and business teams
• You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments
• Experience with AI tools (e.g., data is a strong asset
• You have experience working directly with data or tooling to support performance or process improvements
• You’re excited to help build systems that drive trust, performance, and customer impact at scale

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.