Manager, Microsoft 365 Platform Operations

Takeda; Santa Fe; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive Salary + Performance Bonus

Monthly Supermarket and Food Vouchers

Flexible Working Schemes

Comprehensive Healthcare Insurance: L

Life, Medical, Dental & Vision

Additional Time Off

Diversity, Equity, and Inclusion

Job summary

Takeda is seeking a Manager, Microsoft 365 Platform Operations in Mexico City to lead the operational management, governance, reliability, and continuous improvement of our Microsoft 365 collaboration and productivity platforms. You will oversee Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Purview while driving incident response and service improvement.

You will manage tenant-wide changes, partner with security, compliance, and infrastructure teams, and mentor a team of MS

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• 8+ years of experience supporting enterprise collaboration and productivity platforms.
• 3+ years leading technical operations or platform engineering teams.
• Advanced expertise in Exchange Online, Teams, SharePoint Online, OneDrive for Business, Entra ID, and Purview.
• Strong knowledge of identity, security, compliance, and governance controls.
• Experience leading major incident management and service restoration.
• ITIL Incident, Problem, Change, and Service Level Management knowledge.
• Experience managing enterprise vendors and service providers.
• Excellent leadership and stakeholder management skills.
• Proficiency in English (verbal and written).

Responsibilities

• Lead operational support and service delivery for Microsoft 365 platforms.
• Ensure platform availability, performance, reliability, and governance.
• Manage maintenance, upgrades, and service transitions.
• Lead major incident response and root cause analysis.
• Establish operational standards and reduce recurring incidents.
• Oversee mail flow, Teams administration, information protection, and collaboration controls.
• Coordinate tenant-wide changes with minimal disruption.
• Collaborate on retention, access management, and audit controls with security and compliance teams.
• Identify automation and AI-enabled operation opportunities.
• Drive continuous improvement using performance data and metrics.
• Manage vendor relationships, SLAs, and KPIs.
• Lead and mentor Microsoft 365 engineers and platform specialists.

Skills

Leadership

English proficiency

ITIL knowledge

Incident management

Vendor management

Stakeholder management

Communication skills

PowerShell

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Microsoft Entra ID

Microsoft Purview

Job description

Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

About the role:

As a Manager, Microsoft 365 Platform Operations , you will lead the operational management, governance, reliability, and continuous improvement of Takeda’s Microsoft 365 collaboration and productivity platforms.

You will oversee services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, and Microsoft Purview. The role combines people leadership, service ownership, incident management, security governance, automation, and strategic platform transformation.

How you will contribute:

• Lead operational support and service delivery for Microsoft 365 collaboration, messaging, and productivity platforms.
• Ensure platform availability, performance, reliability, and operational stability through monitoring and governance.
• Manage maintenance, enhancements, upgrades, service transitions, and technical debt reduction.
• Lead major incident response, service restoration, root cause analysis, and corrective actions.
• Establish operational standards and support processes to reduce recurring incidents.
• Oversee mail flow, mailbox governance, Teams administration, information protection, and collaboration controls.
• Manage tenant-wide changes while minimizing business disruption.
• Partner with security, compliance, and infrastructure teams on retention, access management, information protection, identity governance, and audit controls.
• Assess operational risks and ensure compliance with corporate policies and regulatory requirements.
• Identify opportunities for automation, self-service, scripting, and AI-enabled operations.
• Use service performance data and operational metrics to drive continuous improvement.
• Manage vendor relationships, SLAs, operational KPIs, and service quality.
• Lead and mentor Microsoft 365 engineers and platform specialists.
• Set team priorities and standards while supporting coaching, development, and a culture of ownership and innovation.
• Collaborate with infrastructure, security, digital workplace, and business stakeholders on strategic initiatives.

What you bring to Takeda:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of experience supporting enterprise collaboration and productivity platforms.
• 3+ years of experience leading technical operations or platform engineering teams.
• Advanced expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Purview.
• Strong knowledge of identity and access management, security, compliance, and governance controls.
• Experience leading major incident management and service restoration.
• Strong understanding of ITIL Incident, Problem, Change, and Service Level Management.
• Experience managing enterprise vendors and service providers.
• Excellent leadership, stakeholder management, and communication skills.
• Proficiency in English, both verbal and written, is a must.

Preferred

• Microsoft 365 Enterprise Administrator Expert, Microsoft Security, Compliance, Identity, or ITIL certification.
• Experience with PowerShell, automation frameworks, and cloud operations.
• Experience implementing AI-enabled operational improvements and platform automation.

Leadership Expectations

You will establish priorities, manage operational goals, and ensure delivery against service commitments. You will balance strategic initiatives with operational excellence while delivering reliable, secure, and scalable collaboration services.

Success will be measured through service reliability, operational efficiency, stakeholder satisfaction, risk reduction, team development, and successful delivery of strategic platform initiatives.

What Takeda’s ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Monthly Supermarket and Food Vouchers

• Flexible Working Schemes

• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision

• Additional Time Off

• Diversity, Equity, and Inclusion Programs

WorkLocation: Mexico City – Santa Fe.

Hybrid model with a minimum in-office requirement of at least 10 (ten) days per month.

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.

Locations

MEX - Santa Fe

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time