Manager, Learning & Development

Percepta LLC; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading provider of customer interaction solutions is seeking a Training Manager in Mexico City. The role involves managing training programs and a team of specialists to enhance engagement and meet goals. Applicants should have a minimum of 4 years in training, an inclusive mindset, and skills in coaching and analysis. The company offers a supportive culture and competitive compensation, along with benefits like tuition reimbursement.

Servicios

PTO and wellness benefits

Tuition reimbursement

Performance bonus opportunities

Formación

• Minimum 1 year experience managing training or adult learning programs.
• 4+ years experience in training and adult learning.
• Ability to nurture an inclusive learning environment.

Responsabilidades

• Manage daily operations and reporting.
• Improve success metrics associated with training goals.
• Deliver excellent customer service.

Conocimientos

Coaching

Reporting

Analysis

Customer-focused mindset

Herramientas

MS Office (Excel, PowerPoint, Outlook)

Oracle

Kronos

Tandberg

Descripción del empleo

Job Description - Manager, Learning & Development (046FW)

Your potential has a place here with TTEC’s award-winning employment experience. As a Training Manager - Learning and Development working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in Mexico says it all!

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You’ll report to the Senior Manager, Learning & Development. You'll contribute to the success of the business, your team, and learners through managing the training programs.

During a Typical Day, You’ll

• Manage daily operations, processes and reporting
• Improve the main success metrics associated with training goals
• Deliver excellent customer service and communication
• Develop, support, and evaluate the team to help them reach for amazing
• Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

• 1-year minimum experience managing training or adult learning programs
• 4+ years' experience in training and adult learning
• Nurture an inclusive learning environment
• Coaching, reporting, and analysis skills
• Customer and employee-focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg

Call center experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their own unique way.