Manager, Enterprise Knowledge Management

Jobtailor; Región Centro; Presencial; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a Senior KM leader to champion and coordinate the enterprise Knowledge Management program. You will establish content standards, governance, and measurement across global stakeholders, driving continuous improvement and adoption of KM practices.

You will leverage analytics to optimize knowledge capture, search, and delivery, and assess AI/ML KM technology solutions to enhance the customer journey and internal workflows across the organization.

Formación

• Bachelor's degree in Information Science, Business, or related field; Master's preferred
• 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
• Proven experience leading KM programs in a complex, global organization
• Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
• Excellent communication, stakeholder management, and change leadership skills
• Experience with content standards, quality assurance, and continuous improvement methodologies

Responsabilidades

• Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
• Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
• Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
• Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
• Use analytics and feedback to optimize KM practices, technology, and user experience
• Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team

Conocimientos

Knowledge Management

Digital Transformation

AI/ML Technology Solutions

Stakeholder Management

Change Leadership

Quality Assurance

Continuous Improvement

Excellent Communication

Content Standards

Educación

Bachelor's degree in Information Science, Business, or related field

Master's degree preferred

Herramientas

Knowledge Management Platforms

Analytics Tools

Descripción del empleo

• Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
• Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
• Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
• Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
• Use analytics and feedback to optimize KM practices, technology, and user experience
• Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team

Requirements

• Bachelor's degree in Information Science, Business, or related field; Master's preferred
• 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
• Proven experience leading KM programs in a complex, global organization
• Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
• Excellent communication, stakeholder management, and change leadership skills
• Experience with content standards, quality assurance, and continuous improvement methodologies

Core Competencies

Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, global environment.

Highest-signal resume keywords

• Knowledge Management
• Digital Transformation
• AI/ML Technology Solutions
• Stakeholder Management
• Change Leadership

ATS Optimization Keywords

Hard Skills

• Content Standards
• Quality Assurance
• Continuous Improvement Methodologies
• Knowledge Governance
• Metrics Assessment

Soft Skills

• Excellent Communication
• Change Leadership

Industry Keywords

• Enterprise KM Program
• Content Health Monitoring
• Feedback Mechanisms
• Knowledge Capture
• Customer Innovation

Tools & Technologies

• Knowledge Management Platforms
• Analytics Tools