Manager - Banquets I

Marriott Hotels Resorts; Región Costa Norte; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Mexico is seeking a motivated individual for an Event Management role. You will direct a team to ensure exceptional service, manage financial responsibilities, and foster positive guest relations. The ideal candidate will have at least 2 years of experience in event management and a high school diploma. This full-time position emphasizes guest satisfaction and continuous improvement in service. Join us to be part of a committed team dedicated to excellence.

Formación

• 2 years experience in event management, food and beverage, or related area.

Responsabilidades

• Directs and motivates team to provide high quality service.
• Monitors financial and administrative responsibilities.
• Identifies training opportunities.
• Sets goals and delegates tasks to improve performance.
• Ensures exceptional customer service during events.

Conocimientos

Event management

Customer service

Team leadership

Communication

Educación

High school diploma or GED

Descripción del empleo

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).


• Applies knowledge of all laws, as they relate to an event.


• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.


• Adheres to and reinforces all standards, policies, and procedures.


• Manages departmental inventories and maintains equipment.


• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.


• Schedules banquet service staff to forecast and service standards, while maximizing profits.


• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.


• Conducts monthly department meetings with the Banquet team.


• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.


• Acts as a liaison to the kitchen staff.


• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.


• Responds to and handles guest problems and complaints.


• Empowers employees to provide excellent customer service.


• Ensures employees understand expectations and parameters.


• Strives to improve service performance.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.


• Observes service behaviors of employees and provides feedback to individuals.


• Monitors progress and leads discussion with staff each period.


• Participates in the development and implementation of corrective action plans.


• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.


• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25194813


• Job Category Event Management


• Posting Date 12/09/2025, 12:13 AM


• Job Schedule Full time