Key Accountabilities
- Lead team members in assigned process in accordance with Service Level Agreements, completion of assignments, rules, schedules and resolves issues. Monitor team workflow for accuracy, timeliness and completion.
- Responsible for coaching, training, development and performance review of team including operations, specialized transactions and service quality. Develop and maintain current desk resource guide and training manuals.
- Process complex transactions, queries and reports to meet team objectives. Demonstrate expertise in assessing and responding to team transactional, informational and service needs. Communicate with internal and external customers to receive and provide information and assistance. Ensure proper controls are in place for the process team.
- Maintain monitors and resolves issues in the vendor relations. Oversee processing to outside agencies adhering to Company, federal and state regulations. Responsible for reviewing accounts, ensuring completed reconciliation. Approve all manual transactions and exception procedures. Manage accounts assessing potential risks and proactively advises process leader of probable alternatives. Utilize outside sources to gather financial data. Make independent decisions regarding action on accounts.
- Responsible for system administration including updates, testing and new location set-up, change of entity, ownership etc. for assigned process. Analyze discrepancies between system interfaces and acts as the process liaison between the customer and systems support. Other duties as assigned in conjunction with the process teams.
Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classifications changes. Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems.
Functional Complexities and Duties –
Operational and Financial Accounting:
Cash Management:
Key Skills & Experiences
Education –
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
Experience –
- 4 to 7 years progressive work related experience with demonstrated proficiency in multiple disciplines/processes related to the position.
Technical Skills and Knowledge –
- Demonstrated working knowledge of process, accounting procedures and related environment.
- Demonstrated knowledge of PeopleSoft, 10 key & MS Office.
- Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions.
- Demonstrated understanding of accounting fundamentals and principles.
- Demonstrated project management experience in organizing, planning and executing small to mid-scale projects.
- Demonstrated ability in leading work teams and/or technical staff.
- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
Work Scheme:
We operate under a hybrid working model with 4 days in the office and 1 remote day per week, combining in-person collaboration with the flexibility of working from home.