Maintenance supervisor

KONE; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global elevator and escalator company is seeking a Maintenance Supervisor in Mexico City. The role involves overseeing field service operations, ensuring safety and quality standards, and leading a team of technicians. Ideal candidates will have a strong background in technical operations and leadership skills. This position offers a chance to make a significant impact on customer satisfaction through excellent service delivery.

Formación

• Strong background in technical operations and field service leadership.
• Experience in managing maintenance operations.
• Ability to lead and support a team of technicians.

Responsabilidades

• Ensure field safety for technicians and users.
• Manage and optimize planned maintenance and service repair operations.
• Resolve customer complaints related to service quality.

Conocimientos

Technical operations management

Field service leadership

Customer service orientation

Problem-solving

Team development

Descripción del empleo

Are you ready to take the next step in your career and join our team as a Maintenance Supervisor for KONE Mexico based in Mexico City?

Do you have a strong background in technical operations and field service leadership?

Are you passionate about ensuring safety, operational efficiency, and excellent customer service?

Do you thrive in a dynamic, fast‑paced environment where you lead and support a team of technicians?

Are you comfortable being the go‑to expert for technical issues and customer satisfaction in your area?

Can you manage maintenance operations costs and drive revenue growth through service repairs and callouts?

Do you have strong leadership skills and a hands‑on approach to team development, performance tracking, and scheduling?

If you answered YES to these questions, we have a great opportunity for you!

As a Maintenance Supervisor, you will be responsible for planning, managing, and controlling field service operations in your assigned area. You’ll be the first point of contact for your team of technicians, as well as for customers with any technical or service‑related issues on the equipment assigned to you.

Your role will be key in ensuring service delivery meets contract expectations, KONE quality standards, and safety regulations—while keeping customer satisfaction at the forefront. In this role, you will:

Responsibilities

• Ensure field safety for technicians and users.
• Manage and optimize planned maintenance, callouts, and service repair operations.
• Resolve customer complaints related to service quality and invoicing.
• Drive sales of service repairs and follow up on sales leads.
• Monitor and control operational costs and CMII.
• Conduct site audits and lead accident investigations if necessary.
• Validate timesheets, manage workload balancing, and oversee scheduling and absences.
• Support technician growth, training, and motivation.
• Lead recruitment and onboarding of new technicians as needed.
• Authorize and manage technician tools, vehicles, phones, and devices.

This position is ideal for a hands‑on leader who enjoys problem‑solving, process improvement, and developing people—all while delivering top‑tier service to KONE’s valued customers.

Come share your passion and energy to make a positive impact at KONE for our customers and yourself!