Luxury Travel Consultant - Customer Experience (Remote)

RemoteFetch; México; A distancia; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible schedule

Career development

Travel-related perks

Training and supportive culture

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to support clients in planning and managing luxury travel experiences. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination before, during, and after trips.

You’ll work closely with clients to ensure travel needs are met with professionalism and attention to detail from the comfort of your home. Strong communication and travel experience are valued.

Formación

• Excellent communication and customer service background.
• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote setup.
• Strong organizational skills and attention to detail.
• Comfort with digital tools and booking platforms.
• Passion for travel and creating client experiences.

Responsabilidades

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel details, documentation, and guidelines.
• Monitor bookings for accuracy and follow up with clients.
• Resolve client questions with a solutions-focused mindset.
• Maintain records and update internal systems.

Conocimientos

Strong communication

Customer service

Remote work

Organized & detail-oriented

Tech-savvy

Passion for travel

Herramientas

Booking platforms

CRM systems

Descripción del empleo

About the job Luxury Travel Consultant - Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for aTravel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence-while working from the comfort of your home.

What You'll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We're Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.