Lodging Service Associate - Portuguese/English Support

Expedia Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online travel company in Mexico City is seeking a Lodging Service Associate to enhance customer satisfaction and collaborate with hotel partners. The role requires proficiency in English and Portuguese, customer service experience, and strong analytical skills. You'll navigate partner inquiries, assist in onboarding, and address financial transactions. The company emphasizes its award-winning culture and flexibility in work arrangements, offering a comprehensive benefits package to enrich your career in travel.

Servicios

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Formación

• Strong problem-solving abilities and a service-oriented mindset.
• Ability to handle inquiries in inventory management and data entry.
• Familiarity with financial and accounting terms is beneficial.

Responsabilidades

• Provide accurate responses to partner inquiries with a positive approach.
• Collaborate with internal teams to resolve partner issues.
• Assist in onboarding hotel partners to the platform.

Conocimientos

Proficiency in English

Proficiency in Portuguese

Customer service experience

Analytical skills

Tech savvy

Attention to detail

Time management

Educación

Bachelor’s degree in related field or equivalent experience

Descripción del empleo

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Lodging Service Associate - Portuguese/English Support

Introduction to the team:

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

Expedia Group is currently looking for motivated individuals who have an obsession for customer satisfaction to join our Service & Operations team. In this position, you will focus on resolving requests submitted by hotels and internal teams. Also, you can be supporting the onboarding process of new hotel partners. Dedicated and conscientious when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution.

In this role, you will:

• Use strong problem-solving abilities to provide accurate responses with a positive approach and service behavior
• Respond to inquiries or requests in inventory management, data entry, including calling partners to resolve current and future issues
• Building and updating products
• Collaborate with internal teams to respond critical & elaborate hotel partner issues
• Proactively call out systemic issues and process gaps to leads/seniors
• Can be handling financial transaction support (disputes, questions, etc.) to partners across multiple account models when required
• Can be administering accounting related processes, including accounts payable inquiries from lodging partners when required
• Promote valuable services such as assisting hotel partners to self-serve
• Perform additional tasks associated with test & learns, content or process improvement as assigned
• Assists and encourages customers in using company's platforms and systems and generally promotes company's services and product.
• Assist partner onboarding their property on the platform. Ensure that the product is complete and accurate, by types of room build, rate plans, rates and inventory

Experience and qualifications:

• Proficiency in English and Portuguese
• Experience in customer service industry
• Hotel/Travel -industry experience will be a plus
• Bachelor’s degree in related field; or equivalent related professional experience
• Tech savvy
• Analytical
• Familiar with accounting terms and further financial operations will be an asset
• Strong ability to adapt to changes and learn new processes and systems quickly
• Solutions approach and a true interest for the partner and the traveler experience
• Exercise good judgment in decision-making
• An individual who is proactive
• Excellent time-management and prioritization skills
• Listens carefully and attentively to others’ opinions and ideas
• Listens to others’ perspectives and clarifies meaning before responding
• Keen eye for detail and high level of accuracy
• Ability to handle situations effectively; to set expectations and deliver in formation in a positive way

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.