Legal Receptionist

Viva Engage; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una firma de abogados en crecimiento busca un Recepcionista de habla inglesa que trabaje desde casa. El candidato ideal debe ser fluido en inglés y español, y tener experiencia en atención al cliente. Las responsabilidades incluyen atender un sistema telefónico VOIP y proporcionar un excelente servicio al cliente. Se requiere puntualidad, innovación y disposición para aprender. Ofrecemos un ambiente profesional y la oportunidad de trabajar con un equipo comprometido.

Formación

• Experiencia relevante en atención al cliente o recepción es requerida.
• Capacidad de trabajar en horarios de California y feriados de EE.UU.
• Empatía y dedicación al crecimiento personal y del equipo.

Responsabilidades

• Atender un sistema telefónico VOIP en inglés y español.
• Proporcionar un excelente servicio al cliente y profesionalismo.
• Programar citas en línea y registrar mensajes.

Conocimientos

Fluidez en inglés

Habilidades organizativas

Servicio al cliente

Educación

Media Superior

Descripción del empleo

Vacante para la empresa Viva Engage en Miguel Hidalgo, Ciudad de México

Please read before applying.

This position requires previous job experience and full bilingual proficiency in Spanish and English (read, write, and speak).

We are a law firm that represents injured workers.

We were named one of the 100 fastest growing companies in the Bay Area, in the top Fastest growing companies in the U.S. and number 36 on the list of fastest growing law firms in the country! Recently nominated for Inc. Magazine Best Workplaces in America.

Job Title

Remote English-Speaking Receptionist to join our team.

Requirements

• English fluency; read, write, and speak with complete ease and near perfection.
• Work from home; requires reliable high-speed internet and a reliable computer.
• Ability to work California hours and United States holidays (paid time off for U.S. holidays, but work during Colombian holidays).
• Relevant experience in customer service/reception is required; experience in a legal setting is preferred.
• Professionalism: dedication to personal growth and the team's growth.
• Empathy and caring for those going through workplace injury lawsuits.
• Accountability and ownership of work quality.
• Willingness to learn new things or apply old knowledge in new ways.
• Willingness to submit to background checks and other screenings.

Duties

• Answer a VOIP phone system for a U.S. law firm in English and Spanish.
• Excellent customer service skills and professionalism.
• Forward phone calls.
• Communicate with team members and coworkers using Teams and Office 365.
• Schedule online appointments and record messages.

Receptionists spend most of their day on the phones and interacting with clients, insurance adjusters, defense attorneys, and court personnel.

The bullet-point list above is not intended to be an exhaustive list of activities and duties of the position.

You must be reliable, punctual, have a great attitude, and be able to start immediately.

Desired Qualifications

• Education: Media Superior
• Experience: Nivel Medio
• Department: Administrativo / Secretarial
• Industry: Asuntos Internacionales
• Skills: Organizational Skills, Customer Service