Lead Global Support Engineering & Team Growth

Working Nomads; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Support Manager to oversee the growth of a high-performing Support Engineering team. This role includes fostering a culture of self-sufficiency and accountability while ensuring excellent technical support for customers. The ideal candidate will have experience in leading teams, analytical skills for troubleshooting, and familiarity with Linux System Administration and web application frameworks. Benefits include competitive salary and professional growth opportunities.

Servicios

Professional development opportunities

Comprehensive benefits package

Formación

• Ability to lead technical teams and support growth of Support Engineers.
• Create and implement processes to improve team efficiency.
• Manage the full support lifecycle in collaboration with development.

Responsabilidades

• Hire and develop a world-class Support Engineering team.
• Build scalable processes for team collaboration.
• Conduct regular 1:1s to support team member growth.

Conocimientos

Leadership

Mentoring

Analytical skills

Problem-solving

Technical customer support

Herramientas

Linux

Ruby on Rails

Python

Django

PHP

Laravel

Descripción del empleo

A global technology company is seeking a Support Manager to oversee the growth of a high-performing Support Engineering team. This role includes fostering a culture of self-sufficiency and accountability while ensuring excellent technical support for customers. The ideal candidate will have experience in leading teams, analytical skills for troubleshooting, and familiarity with Linux System Administration and web application frameworks. Benefits include competitive salary and professional growth opportunities.