LATAM Technical Support Specialist - Payroll & API

Deel; A distancia; MXN 1,079,000 - 1,439,000; Jornada completa

Descripción de la vacante

A global payroll platform is seeking a Technical Support Specialist to bridge frontline teams with engineering. The role involves diagnosing technical issues, collaborating globally, and enhancing operational efficiency. Candidates should have over 3 years of relevant experience, strong analytical skills, and be fluent in English. This position offers flexibility and remote work options, along with a focus on professional growth.

Servicios

Stock grant opportunities

Flexible remote work

Optional WeWork access

Formación

• 3+ years of experience diagnosing and troubleshooting technical issues.
• Fluent in both written and verbal English.
• Experience using SQL and debugging tools.

Responsabilidades

• Efficiently resolve tickets and escalations via Jira and Slack.
• Collaborate with product and engineering teams to resolve escalations.
• Create and maintain knowledge base articles.

Conocimientos

Diagnostic skills

Troubleshooting

Analytical skills

Customer support

Fluent English

Herramientas

SQL

RESTful APIs

Postman

Jira

Datadog

Descripción del empleo

A global payroll platform is seeking a Technical Support Specialist to bridge frontline teams with engineering. The role involves diagnosing technical issues, collaborating globally, and enhancing operational efficiency. Candidates should have over 3 years of relevant experience, strong analytical skills, and be fluent in English. This position offers flexibility and remote work options, along with a focus on professional growth.