LATAM Portfolio Operations Analyst: Customer Excellence

3M; Ciudad de México; Presencial; MXN 551,000 - 920,000; Jornada completa

Descripción de la vacante

A global innovation company in Mexico City is seeking a Portfolio Operations Analyst to enhance customer operations within the Safety & Industrial Business Group. The ideal candidate will manage SKU creation, resolve customer experience issues, and drive improvements in the process. A degree in Administration, Business, or a related field, along with 3-4 years of business process experience, is required. Strong problem-solving abilities and proficiency in English are essential. Competitive pay and benefits are offered.

Servicios

Competitive pay and benefits

Programs for well-being

Formación

• 3-4 years of experience in business process.
• Ability to communicate and negotiate with multifunctional teams.
• Strong complex problem solving and project management skills.

Responsabilidades

• Monitor and resolve customer experience issues.
• Manage the creation process of SKUs from end to end.
• Lead coordination meetings with multifunctional teams.

Conocimientos

Business process

English (intermediate-advanced)

Portuguese

Educación

Degree in Administration, Marketing, Business or related fields

Herramientas

Salesforce

Advanced Excel

Power BI

Microsoft tools (Sharepoint, Teams, Flow, Lists)

Descripción del empleo

A global innovation company in Mexico City is seeking a Portfolio Operations Analyst to enhance customer operations within the Safety & Industrial Business Group. The ideal candidate will manage SKU creation, resolve customer experience issues, and drive improvements in the process. A degree in Administration, Business, or a related field, along with 3-4 years of business process experience, is required. Strong problem-solving abilities and proficiency in English are essential. Competitive pay and benefits are offered.