LATAM Platform Operations Lead

Jellysmack; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global creator company in Mexico, Veracruz, seeks an experienced professional to manage platform operations and implement ticketing solutions. You will resolve escalations, contribute to process improvements, and collaborate with cross-functional teams. The ideal candidate has a Bachelor's Degree and 3-5 years of experience in project management within a major social platform. The role offers a flexible work environment and opportunities for professional growth.

Servicios

Early Summer release Fridays

Paid volunteering

Wellness programs

Competitive Healthcare coverage

401K match

Formación

• 3-5 years of experience in project management or operations.
• Experience in rolling out ticketing systems like JIRA or Zendesk.
• Familiarity with Community Guidelines and Digital Asset Management.

Responsabilidades

• Investigate platform-related escalations and lead them to resolution.
• Communicate cross-functionally to drive quick issue resolution.
• Drive roll‑out of Zendesk ticketing solution.

Conocimientos

Project management

Problem-solving abilities

Communication skills

Analytical thinking

Operations optimization

Educación

Bachelor's Degree

Herramientas

JIRA

Zendesk

MS Excel

PowerPoint

Google Products

Descripción del empleo

A leading global creator company in Mexico, Veracruz, seeks an experienced professional to manage platform operations and implement ticketing solutions. You will resolve escalations, contribute to process improvements, and collaborate with cross-functional teams. The ideal candidate has a Bachelor's Degree and 3-5 years of experience in project management within a major social platform. The role offers a flexible work environment and opportunities for professional growth.