Latam Operations Support Associate - Content

Sporty Group; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading sports content company is looking for an LATAM Operations Support Associate to manage backend content activities primarily in Mexico and Brazil. Responsibilities include executing daily content operations, resolving customer escalations, and improving operational processes. Candidates should be fluent in Portuguese, Spanish, and English, with at least one year of relevant experience. The role offers a competitive salary, flexible working hours, and 28 days of paid annual leave.

Servicios

Competitive salary

28 days paid annual leave

Performance bonuses

Top-of-the-line equipment

Annual company retreats

Formación

• Minimum 1 year of experience managing or deploying content for online platforms.
• Minimum 1 year of operations support experience.
• Flexibility to work night shifts and weekends.

Responsabilidades

• Plan, schedule, and execute day-to-day backend content operations.
• Coordinate content deployment and troubleshoot across global regions.
• Monitor site performance and resolve escalations.

Conocimientos

Fluent in Portuguese

Fluent in Spanish

Fluent in English

Attention to detail

Excel skills

Data analysis

Knowledge of global sports

Educación

Bachelor’s degree or equivalent higher education

Herramientas

Google Spreadsheets

Descripción del empleo

About the Role

LATAM Operations Support Associate - Content Executive in the Content Operations division at Sporty Group.

You will be responsible for the smooth running of all backend content activities across our global platforms, with a primary focus on Mexico and Brazil. You will manage daily content updates, creative asset deployment, and promotional campaigns, ensuring accuracy and consistency across the site. The role involves monitoring site performance, resolving operational issues, and maintaining a flawless user experience. You will work closely with internal teams to improve processes, identify new opportunities, and uphold Sporty’s standards for quality, compliance, and delivery.

What You’ll Be Doing

• Plan, schedule, and execute all day‑to‑day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site.
• Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico and Brazil.
• Monitor and maintain the functional integrity and visual performance of the site’s backend with a zero margin of error and no delays.
• Manage and resolve all operational and customer service escalations (Level 2/3).
• Use system tools and available data to troubleshoot issues efficiently and ensure error‑free, high‑quality solutions.
• Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem‑solving.
• Document and elevate product improvement opportunities to concerned stakeholders to enhance the platform’s content and performance.
• Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform.
• Maintain content consistency and adherence to all regulatory and internal compliance standards.

What You’ll Bring

• Fluent in written and spoken Portuguese, Spanish, and English.
• Exceptional attention to detail and proven ability to maintain precision in a fast‑paced, dynamic content environment.
• Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting.
• Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences.
• Minimum 1 year of experience managing or deploying content for the customer‑facing front end of an e‑commerce or related online platform.
• Minimum 1 year of operations support experience.
• (Previous experience on sports‑related platforms is a plus.)
• Bachelor’s degree or equivalent higher education is beneficial.
• Flexibility to work night shifts and weekends on a rotational basis is required.

What’s In It For You

• Sporty is a remote‑first company in pursuit of sustainability.
• A competitive salary plus individual performance‑based bonuses every quarter.
• 28 days paid annual leave.
• Core working hours are 10 am–3 pm in your local time zone with flexibility outside of this.
• Referral bonuses and flash bonuses.
• Top‑of‑the‑line equipment.
• Annual company retreats to provide great internal networking opportunities.

Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

Seniority Level: Entry level | Employment Type: Full‑time | Job Function: Management and Manufacturing | Referrals increase your chances of interviewing at Sporty Group by 2x.