LatAm CX Supervisor — Lead Service Delivery & KPIs

vivo LATAM; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a CX Customer Service Supervisor for the LatAm team. This role will focus on customer satisfaction, KPI management, and overseeing the local service team in Latin America. Ideal candidates will have a Bachelor's degree and at least one year of relevant experience, with strong communication skills in Chinese or English. Join us to drive service innovation and enhance customer experiences.

Servicios

Salary according to experience

Over Law Benefits

Formación

• At least 1 year of relevant service work experience.
• Experience in the smartphone industry aftersales service is preferred.
• Proficient in Chinese or English communication.

Responsabilidades

• Manage customer service satisfaction and KPI in Latin America.
• Implement overseas customer service work plan and strategy.
• Formulate service policies and promote service innovation.
• Manage product reputation and quality issues.
• Oversee local service team and handle customer complaints.

Conocimientos

Consumer-oriented service awareness

Good communication skills

Strong logical thinking

Rapid learning iteration ability

Stress resistance

Educación

Bachelor's degree or above

Descripción del empleo

A leading global technology company is seeking a CX Customer Service Supervisor for the LatAm team. This role will focus on customer satisfaction, KPI management, and overseeing the local service team in Latin America. Ideal candidates will have a Bachelor's degree and at least one year of relevant experience, with strong communication skills in Chinese or English. Join us to drive service innovation and enhance customer experiences.