L1 System Support (Metepec - Estado de México)

GSB Solutions; Tamaulipas; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading IT support company in Mexico is seeking a Level 1 technical support specialist. In this role, you will install, configure, and maintain desktop systems, provide hardware and software troubleshooting, and manage IT inventory. The ideal candidate will have 3-5 years of experience, strong communication skills, and familiarity with Office 365 support. Compliance with REPSE Mexico is mandatory.

Formación

• 3 - 5 years of experience in technical support.
• Knowledge of DHCP and DNS.
• Ability to support network troubleshooting and resolution.

Responsabilidades

• Installing and configuring desktop computers and software.
• Performing hardware/software troubleshooting and resolution.
• Maintaining IT inventory and coordinating vendor support.

Conocimientos

Hardware/software troubleshooting

Good communication skill

Knowledge of Office 365 support

IT inventory management

Descripción del empleo

We are looking for Level 1 technical support.

Roles and Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after‑hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Location: Paseo San Isidro 1011, 1023 y 1035,Metepec, México

Experience: 3 - 5 years

Note

• REPSE Mexico (Registro de Prestadoras de Servicios Especializados) compliance is mandatory.