Key Leader | Los Cabos

lululemon; Cabo San Lucas; On-site; MXN 300,000 - 520,000; Full time

Job summary

lululemon is seeking a Key Leader in Cabo San Lucas to guide the salesfloor team, support Educators, and ensure an exceptional guest experience daily.

You will analyze store metrics, manage operations, and maintain a luxurious store environment while coaching team members and collaborating with colleagues to meet goals.

Qualifications

• Proven ability to lead and coach a retail team.
• Strong guest-service mindset and problem-solving skills.
• Ability to analyze store data and adjust operations.

Responsibilities

• Lead by example and support Educators, boosting guest satisfaction.
• Plan salesfloor coverage and oversee store operations.
• Provide feedback, coaching, and career development to team members.
• Ensure product presentation standards and in-store technology usage.
• Foster an inclusive, collaborative team environment.

Skills

Leadership

Guest Experience

Collaboration & Teamwork

Decision Making

Candid Communication

Integrity/Honesty

Inclusion & Diversity

Education

High school diploma / GED

Bachelor’s degree or equivalent

Job description

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities of the Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work in an environment with bright lights and loud music

Experience

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor’s degree or equivalent
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.