Junior Systems Administrator

Activate Talent; Ciudad de México; Híbrido; MXN 552,000 - 829,000; Jornada completa

Descripción de la vacante

A technology support company is seeking a Junior Systems Administrator to support core business systems and end-user technology. This remote position involves NetSuite administration, technical support for devices, and managing user access and permissions in Google Workspace. The ideal candidate has 1-2 years of IT support experience and strong troubleshooting skills. A high level of English is required.

Formación

• 1-2 years of experience in IT support or systems administration.
• Basic knowledge of NetSuite, ERP workflows or willingness to learn.
• High level of English (C1).

Responsabilidades

• Assist with NetSuite configuration and maintenance.
• Provide Level 1-2 technical support for devices.
• Manage user accounts and permissions in Google Workspace.
• Conduct IT orientation for new employees.

Conocimientos

Troubleshooting skills

Communication skills

Attention to detail

Basic knowledge of NetSuite

Experience with RMM tools

Familiarity with Google Workspace administration

Descripción del empleo

Position: Junior Systems Administrator

Hiring Location: Latin America

Employment Type: Full-Time (Remote)

Type of Contract: Independent contractor

Overview

The Junior Systems Administrator supports the company’s core business systems and end‑user technology environment. This role combines NetSuite administration, remote monitoring and management (RMM), desktop support, onboarding/offboarding, and user access permission management across multiple platforms. The ideal candidate is highly organized, detail‑oriented, and eager to grow within IT systems and operations.

Key Responsibilities

NetSuite Administration

• Assist with NetSuite configuration, customization, and maintenance.
• Create and update saved searches, reports, and dashboards to support business teams.
• Troubleshoot user issues and elevate complex cases as needed.
• Support data imports, audits, and clean‑up activities.
• Help maintain roles, permissions, and system documentation.

RMM & Endpoint Management

• Monitor and manage company devices using the RMM tool (updates, security, alerts).
• Perform routine patching, software deployment, and remote troubleshooting.
• Ensure workstation compliance with IT and security policies.

Desktop Support

• Provide Level 1‑2 technical support for macOS/Windows devices, peripherals, and applications.
• Troubleshoot network, hardware, and software issues for on‑site and remote employees.
• Maintain inventory of devices, accessories, and licenses.

Google Workspace Administration

• Manage user accounts, groups, shared drives, and security settings in Google Workspace.
• Support onboarding/offboarding workflows, including email setup, groups, and access provisioning.
• Troubleshoot Gmail, Drive, Meet, Calendar, and Admin Console issues.

User Access & Permissions Management

• Create, modify, suspend, and audit user accounts across core systems (NetSuite, Google Workspace, RMM, SaaS tools).
• Follow security best practices, including least‑privilege access and MFA enforcement.
• Maintain documentation of access processes and approval workflows.

Onboarding & Offboarding

• Set up new‑hire accounts, equipment, permissions, and workspace tools.
• Conduct IT orientation for new employees.
• Deprovision accounts and secure data access during offboarding.

Qualifications

• 1–2 years of experience in IT support, systems administration, or a related field.
• Basic knowledge of NetSuite, ERP workflows, or a willingness to learn quickly.
• Familiarity with Google Workspace administration and SaaS management.
• Experience with RMM tools (e.g., Intune, Jamf, NinjaOne, Kandji, etc.) preferred.
• Strong troubleshooting and communication skills.
• Close attention to detail and ability to manage multiple priorities.
• High level of English (C1).