Junior IT Service Desk Specialist

The Scotts Miracle-Gro Company; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gardening company in Mérida is seeking an IT Service Desk Agent I to provide frontline technical support to end-users. In this role, you will troubleshoot hardware and software issues, manage incidents, and enhance user documentation. Ideal candidates should have a High School diploma, experience in IT Service Desk roles, and proficiency in ServiceNow. This position offers a dynamic work environment focused on user satisfaction.

Formación

• 0 - 2 years of experience preferred.
• 1 - 2 years experience in an IT Service Desk or related role.

Responsabilidades

• Provide first-line technical support to end-users via phone, email, or chat.
• Troubleshoot and resolve hardware and software issues efficiently.
• Support users through the resolution of self-service or agent created incidents.

Conocimientos

Basic troubleshooting skills

Effective collaboration skills

Advanced English for effective verbal and written communication

Educación

High School (HS) or General Equivalency Diploma (GED)

CompTIA A+ or greater

CompTIA Security+ or greater

Herramientas

ServiceNow

Descripción del empleo

A leading gardening company in Mérida is seeking an IT Service Desk Agent I to provide frontline technical support to end-users. In this role, you will troubleshoot hardware and software issues, manage incidents, and enhance user documentation. Ideal candidates should have a High School diploma, experience in IT Service Desk roles, and proficiency in ServiceNow. This position offers a dynamic work environment focused on user satisfaction.