Junior Customer Success & Case Management Trainee

CMA CGM; Estado de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mexico is seeking a Customer Service Trainee to provide exceptional service and education to customers. The role involves managing customer queries efficiently, prioritizing requests, and collaborating with internal teams. Ideal candidates will have a bachelor's degree, effective communication skills, and intermediate to advanced English proficiency. This position offers an opportunity to grow in a dynamic work environment.

Formación

• Ability to articulate business scenarios with customers and management.
• Capacity to build and nurture customer relationships.
• Demonstrated ability to manage stress in challenging situations.

Responsabilidades

• Ensure customer queries are responded to within agreed SLA.
• Prioritize customer requests based on criticality.
• Analyze queries and consult experts for resolution.
• Alert and elevate recurring issues to management.

Conocimientos

Effective communication skills

Customer facing skills

Professional demeanor

Proficiency with MS Office

Intermediate/advanced English

Educación

Bachelor's degree or Equivalent University Degree

Descripción del empleo

A leading logistics company in Mexico is seeking a Customer Service Trainee to provide exceptional service and education to customers. The role involves managing customer queries efficiently, prioritizing requests, and collaborating with internal teams. Ideal candidates will have a bachelor's degree, effective communication skills, and intermediate to advanced English proficiency. This position offers an opportunity to grow in a dynamic work environment.