Java-SQL-Unix L2.5 Production Support

Infosys; Ciudad de México; Presencial; MXN 1,102,000 - 1,471,000; Jornada completa

Descripción de la vacante

A leading global technology company in Mexico City is seeking an experienced Technology Lead to support critical applications in the Financial Services sector. The role involves incident management, user ticket management, and improving application stability through analysis and debugging. Candidates should have over 6 years of experience in Unix, SQL, and possess excellent communication skills. This position offers competitive remuneration and values analytical skills and customer orientation.

Formación

• Minimum 6+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.

Responsabilidades

• Work actively with team members to analyze and resolve applications issues.
• Incident management and user ticket management.
• Identify defects/discrepancies to find root causes.

Conocimientos

Applications Support in Unix

SQL

Unix Scripting

Java

Python

Incident Management

Analytical skills

Herramientas

Autosys

Jira

Sybase

DB2

Descripción del empleo

Overview

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities. Infosys fosters an amazing culture where ideas can flourish and you are empowered to move forward as far as your ideas will take you. Our career philosophy is to keep learning, build what's next, and navigate forward together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and are upheld by our people.

Your Role

As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Responsibilities

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).
• User ticket management (backlog review, user interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), migration, and holiday activities.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fixes or automation.

Qualifications

Required:

• Minimum 6+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.
• Hands-on experience in SQL:
  • Know how to write PL/SQL statements
  • Good understanding of joins
  • Good understanding of performance tuning of queries
  • Knowledge of commands to check DB health and query debugging
• Experience in Unix:
  • Know advanced shell commands like substitution, disk space check and cleaning, awk/sed, nohup, script execution
  • Be able to tail logs and search for specific patterns, errors, stack traces
  • Know basic shell scripting to automate repeated manual tasks like running SQL for report generation and repeated user queries that can be automated
  • Know FTP, archiving and other commands needed for day-to-day batch support
• Java knowledge:
  • Know basics of OOPs.
  • Be able to read and understand Java code.
  • Basic debugging, exception handling, memory management and garbage collection

Preferred (Any):

• Experience in Sybase/DB2/RDBMS.
• Experience with Java/Python.
• Experience with job scheduler (e.g., Autosys), ticketing tool/Jira.
• Experience with IDE is a plus.

Role Description

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.

Personal

• We value candidates who demonstrate high analytical skills, initiative, flexibility, customer orientation, and quality awareness.
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Mexico

Work Location

Mexico City

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead