IT Technician

Kongsberg Automotive; Nuevo Laredo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Service Technician in Nuevo Laredo, Tamaulipas. The role involves troubleshooting and providing support for hardware and software issues, along with user account administration. Ideal candidates should possess a Bachelor's degree in IT and have at least 3 years of experience. Strong English communication skills are required, along with a willingness to travel. Competitive salary and benefits offered.

Servicios

Competitive salary

Attractive benefits

Formación

• 3+ years of experience in IT or similar positions.
• Familiar with a variety of the industry’s concepts, practices, and procedures.
• Availability to travel (Visa, Passport and Drivers Licence).

Responsabilidades

• Answer the phone with proper greeting and return voicemails.
• Create, Assign and Close tickets in AADM.
• Add/Delete/Change user accounts for all systems.
• Help maintain IT documents and matrices.
• Troubleshoot software and hardware issues.
• Provide local physical support as assigned.

Conocimientos

Troubleshooting

User Account Administration

Software Support

Hardware Support

Advanced English

Educación

Bachelor's degree in IT or related

Descripción del empleo

About the position

The Service Technicians responsibility is primary support for site(s) as assigned and basic troubleshooting and ticket completion for those assigned site(s) through AADM, on the phone and via email/ or other remote access options. Secondary responsibilities include: alternate site support as assigned for coverage. This support will include but is not limited to the following: User Account Administration, this includes all systems that the Technician has been given access to, both internal and external. The Technician will also be responsible for end user support on all software and hardware (laptops, desktops) that users may have regardless of origin.

Responsibilities

• Answer the phone - With the proper greeting in a timely manner. Also includes checking voicemail and returning calls.
• AADM – Create, Assign and Close tickets in a timely manner, train users on operation and monitor Queue consistently.
• Account Administration -Add/Delete/Change user accounts for all systems in use by users.
• Documentation - Help to maintain documents for IT; including Matrices, equipment lists and others.
• Software Support - Help to troubleshoot issues, install, remove, delete and configure software.
• Hardware Support - Help to troubleshoot issues, effect warranty repairs, reimage or repair as needed.
• Other Projects - As assigned by Manager.
• Physical Presence – Local physical support for USGas allowed byassigned location

Requirements

• Bachelor's degree in IT or related.
• 3+ years of experience in the field or similar positions.
• Familiar and current with a variety of the industry’s concepts, practices, and procedures.
• Advanced English (writing and speaking)
• Availability to travel (Visa, Passport and Drivers Licence)
• Team player, responsible and high sense of urgency.

What we offer

We offer a high-paced environment with endless opportunities to learn, work on great teams, and see the results of your efforts.

Our salary, vacation time and full slate of benefits are competitive and attractive.

To apply today, Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

The applications will be handled on an ongoing basis and the position may be filled before the application

Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.