It Operations Support Specialist

Cummins Latin America; Monterrey; Presencial; MXN 364,000 - 548,000; Jornada completa

Descripción de la vacante

A leading multinational technology company in Monterrey is seeking a Systems/Information Technology professional for an entry-level hybrid role. Responsibilities include providing IT operational support, performing routine system maintenance, and managing incident requests to ensure customer satisfaction. Ideal candidates should have a relevant degree and a good understanding of Informatica applications. This role is essential for maintaining effective IT services within a dynamic organization.

Formación

• Good functional and technical understanding of Informatica applications.
• Minimal relevant work experience required.
• Expertise in support and maintenance area necessary.

Responsabilidades

• Perform routine maintenance and system disaster recovery.
• Facilitate technology setup for new employees.
• Resolve issues and perform upgrades on existing systems.

Conocimientos

Informatica Master Data Management

Data Quality

Data Governance

Informatica Cloud Data Governance

Java

Unix

PL/SQL

Azure Databricks

Educación

College or university degree in Computer Science, Information Technology, or related field

Descripción del empleo

Overview

Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

Key Responsibilities

• Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
• Facilitates new employee technology setup, including computer setup and delivery and system access.
• Resolves issues and performs authorized changes and upgrades to existing systems.
• Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
• Performs root-cause analysis to identify issues.

Competencies

• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
• Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
• IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
• Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
• Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
• Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
• System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemicroot causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.

Experience

Minimal relevant work experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Qualifications

This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications.

Preferred Skills

• Informatica (Supplier 360, Product 360, Customer 360, & Location 360)
• Informatica Data Quality, Active VOS
• Informatica Cloud Data Governance and Catalog
• Informatica Intelligent Data Management Cloud (IDMC)
• Unix
• Java
• PL / SQL
• Azure Databricks

Job Details

Job: Systems / Information Technology
Organization: Cummins Inc.
Role Category: Hybrid
Job Type: Exempt - Entry Level
ReqID: