It Manager

Directive Consulting; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading performance marketing agency in Xico is seeking an experienced IT Manager to oversee system controls and troubleshoot user issues. This role requires 5+ years of IT management experience, especially in a remote-first environment. Candidates should have strong analytical and communication skills, along with professional certifications. The position offers extensive benefits, including unlimited PTO and health coverage, with the option to work 100% remotely.

Servicios

Unlimited PTO

Health insurance

401(k) with company match

Annual bonus based on tenure

Annual Anniversary Trip

Formación

• 5+ years of experience in IT management.
• Experience in managing computer inventory in a remote environment.
• Expertise in implementing and configuring IT solutions.

Responsabilidades

• Oversee system and organizational controls.
• Troubleshoot user issues in Windows and MacOS.
• Manage employee software access and resolve IT issues.

Conocimientos

Analytical skills

Communication skills

Problem-solving

Educación

Professional certification (e.g. CCNS, CISSP, MCSE)

Descripción del empleo

Directive Consulting is the performance marketing agency for SaaS and Tech companies.

We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs.

We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.

This role reports to the Head of People Operations and is a crucial part of the Directive team.

The IT Manager is responsible for overseeing our system and organizational controls, responding to threats and maintaining our security compliance, procuring and managing our remote computer inventory, managing software access and troubleshooting user issues, and resolving all IT support issues.

Roles & Responsibilities

• Procuring, shipping, and securely disposing of company‑owned computer hardware
• Managing company assets using MDM software (Jamf and Intune)
• Troubleshooting user issues in Windows and MacOS
• Managing employee software access (onboarding and offboarding) and troubleshooting issues
• Regularly evaluating our IT systems to ensure they meet the necessary demands
• Maintaining security compliance by following company policies
• Educating coworkers about security compliance and best practices for computer usage
• Resolving all issues coworkers have with their IT systems and software
• Completing security questionnaires provided to Directive by our customers and vendors
• Supporting the day-to-day operations of our remote computer inventory
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
• Analyze processes, technologies, and vendors continually to find areas for improvement
• Prepare cost‑benefit analyses when upgrades are necessary, and monitor vendors to ensure they’re offering the best possible service and value for business needs
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
• Develop and execute disaster planning and maintain data backups

What You Offer

• Previous experience completing SOC 2 Type 2 and/or ISO (preferred)
• Experience managing computer inventory in a remote‑first environment
• Professional certification (e.g. CCNS, CISSP, MCSE)
• Strong analytical, diagnostic, and problem‑solving skills
• Great communication, both written and verbal
• Personable, professional demeanor
• Five or more years of experience in IT management
• Expertise in implementing, configuring, and testing IT solutions
• Strong creative and analytical thinking

What We Offer

🏠 We have a set living wage at Directive

🎷 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer‑paid plan for you and a 50% employer contribution for your dependents

Benefits to Support the Whole Person :

🧠 Mental – Access to certified therapists through Spring Health, membership to Headspace

💪 Physical – Gympass, fertility support through Carrot, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care

📩 Time Off – Unlimited PTO (2‑week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 ‑ January 1), Paid Parental Leave

💰 Financial – Traditional and Roth 401(k) with a 3% company match

🌐 Bonus – Annual bonus based on tenure, which scales in total amount over time

🌿 Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment!

Work Environment Requirements

As a remote‑first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state‑of‑the‑art offices in Irvine, California.

For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia.

For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office.

We primarily collaborate with our colleagues through virtual meetings (Zoom) and Slack.

In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary.

Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.