IT Engineer

100504 Johnson Electric Group Mexico, S. de R.L. de C.V.; Zacatecas; Presencial; MXN 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Community service opportunities

Leadership development

Innovation hubs access

Employee empowerment

Diverse projects

Descripción de la vacante

Johnson Electric in Zacatecas, MX, is seeking an IT Engineer to provide hands-on support and maintenance of IT infrastructure in a manufacturing setting. You will support end-user devices, servers, and network hardware while ensuring reliability and security of systems.

The role requires strong troubleshooting, a proactive mindset, and the ability to work effectively on-site in a fast-paced plant environment. On-call rotation and after-hours support may be required.

Formación

• Associate degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
• Bachelor’s Degree preferred.
• 2+ years of experience in IT support or infrastructure operations, preferably in a manufacturing environment.
• Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
• Experience with Active Directory, DNS, DHCP, and remote desktop tools.
• Familiarity with IT ticketing systems and ITIL practices.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.

Responsabilidades

• Provide first- and second-level support for hardware, software, and network issues across the manufacturing facility.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Support infrastructure components including servers, switches, routers, and wireless access points.
• Monitor system performance and respond to alerts and incidents in a timely manner.
• Assist with patch management, backups, and system updates.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Collaborate with corporate IT teams on infrastructure projects and system rollouts.
• Ensure compliance with cybersecurity policies and procedures.
• Provide technical guidance and training to end-users.
• Participate in on-call rotation and provide after-hours support as needed.
• Other duties as assigned.

Conocimientos

Problem solving

Communication skills

Independent worker

Time management

Team collaboration

Educación

Associate degree in IT/CS

Bachelor’s degree preferred

Herramientas

Windows OS

Microsoft Office

DNS

DHCP

Active Directory

Remote desktop tools

IT ticketing systems

ITIL practices

Descripción del empleo

Join Our Team as an IT Engineer at Johnson Electric! Location: Zacatecas, MX (Onsite / Plant-Based) Vacancy Type: Existing Position On-Call: Required (rotation) As our next IT Engineer you will be responsible for providing hands-on technical support and maintenance of IT infrastructure within an automotive manufacturing environment. This includes supporting end-user devices, managing network and server hardware, and ensuring the reliability and security of IT systems. The role requires strong troubleshooting skills, a proactive mindset, and the ability to work effectively in a fast-paced, on-site setting.

Why You'll Love Working Here

• Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
• Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
• Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

What You'll Be Doing

• Provide first- and second-level support for hardware, software, and network issues across the manufacturing facility.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Support infrastructure components including servers, switches, routers, and wireless access points.
• Monitor system performance and respond to alerts and incidents in a timely manner.
• Assist with patch management, backups, and system updates.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Collaborate with corporate IT teams on infrastructure projects and system rollouts.
• Ensure compliance with cybersecurity policies and procedures.
• Provide technical guidance and training to end-users.
• Participate in on-call rotation and provide after-hours support as needed.
• Other duties as assigned.

What We're Looking For

• Associate degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
• Bachelor’s Degree preferred.
• 2+ years of experience in IT support or infrastructure operations, preferably in a manufacturing environment.
• Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
• Experience with Active Directory, DNS, DHCP, and remote desktop tools.
• Familiarity with IT ticketing systems and ITIL practices.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.

Bonus Points

• If You Have Industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco
• Experience with CMDB or IT asset management tools
• Exposure to cybersecurity or compliance-driven IT environments

Physical & Work Environment Requirements

• Ability to lift and carry up to 40 lbs
• Frequent walking, standing, bending, and equipment handling
• Manual dexterity for working with cables, tools, and small components
• Comfortable working in manufacturing plants, including production areas and server rooms

Safety Requirements

• Compliance with all company safety and cybersecurity policies
• Use of appropriate PPE when working in production or technical areas
• Participation in safety training and prompt reporting of hazards or incidents

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

About Johnson Electric Group The Johnson Electric Group is a global leader in electric motors, actuators, motion subsystems and related electro-mechanical components. It serves a broad range of industries including Automotive, Smart Metering, Medical Devices, Business Equipment, Home Automation, Ventilation, White Goods, Power Tools, Lawn & Garden Equipment, Warehouse Automation, Liquid Cooling and Robotic joints. The Group is headquartered in Hong Kong and employs over 30,000 individuals in over 20 countries worldwide. Johnson Electric Holdings Limited is listed on The Stock Exchange of Hong Kong Limited (Stock Code: 179). For more information, visit johnsonelectric.com.

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