IT Engineer

Happyrobot; Estado de México; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Happyrobot is seeking an IT Engineer based in Mexico to lead internal technical operations, onboarding new hires, managing access, and maintaining the office tech stack.

You will handle Tier 1 support, IAM, MDM enrollment, and device management while ensuring secure, smooth operations in a fast-growing startup environment.

Formación

• 0–2 years in IT support, helpdesk, or junior systems administration.
• Hands-on experience with at least one IDP, one MDM, and one ticketing tool.
• Solid troubleshooting skills for macOS and Windows.

Responsabilidades

• Technical Support (Tier 1): Resolve hardware and software incidents via ticketing system.
• Onboarding & Offboarding: Configure equipment and access for new hires.
• Identity & Access Management (IAM): Manage user lifecycles and permissions.
• Device Management (MDM): Enroll and manage laptops to meet security policies.
• Office Infrastructure: Maintain local connectivity and video systems.

Conocimientos

IT support

English (B2+)

Spanish (native)

Troubleshooting macOS/Windows

Educación

Bachelor's degree not specified

Herramientas

Okta/Google Auth

MDM (Kandji/Jamf)

Ticketing system

Descripción del empleo

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

About the Role

We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

What You'll Do

• Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.




• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.




• Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).




• Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.




• Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

Must-Haves

• Experience: 0–2 years in IT support, helpdesk, or junior systems administration.




• Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.




• OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.




• Languages: Professional English (B2+) and fluent/native Spanish.




• Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem-solving.

Why join us?

• Opportunity to work at a high-growth AI startup, backed by top investors.




• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.




• Ownership & Autonomy - Take full ownership of projects and ship fast.




• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.




• Work With the Best - Join a world-class team of engineers and builders

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.

We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.

First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.

The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.

By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.

In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.

If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through [e-mail] subject to the GDPR.

For more information, visit https://www.happyrobot.ai/privacy-policy

By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.