It Digital Workplace Support Technician

Essity Higiene Y Salud México, S.A. De C.V; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global hygiene and health company is seeking a skilled IT Support Specialist fluent in English and Spanish. This role involves providing 1st line IT support primarily for internal customers, collaborating with 2nd level IT teams, and ensuring customer satisfaction. The ideal candidate should have 1 to 2 years of experience in IT service support, strong communication skills, and the ability to handle remote support tasks effectively. Join us to contribute to meaningful change and improve well-being for all.

Servicios

Competitive benefits

Learning opportunities

Supportive work environment

Formación

• 1 to 2 years experience in IT service support, preferably in a global organization.
• Remote and phone-based support experience is mandatory.
• Knowledge in technical support including hardware, software, and collaboration tools.

Responsabilidades

• Provide 1st line IT support within the Digital Workplace scope to internal customers.
• Contribute to customer satisfaction and efficiency improvements.
• Train users on IT workplace and collaboration tools.

Conocimientos

Fluent in English and Spanish

Customer oriented

Strong communication and interpersonal skills

Self-driven and a team player

Herramientas

Office 365

Active Directory

Ticketing systems

Descripción del empleo

Essity B

Are you passionate about technology and customer service?

Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge?

This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a difference!

About the Role

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.

We're always looking for ways to improve our products and ourselves.

What You Will Do

• Executing primarily 1st line IT support within the scope of Digital Workplace, to all internal customers globally
• Contribute to customer satisfaction and continuous efficiency improvements.
• Needs to communicate effectively with customers and key stakeholders.
• Local Support in collaboration with 2nd level IT teams
• Execute and cooperate close with other IT support teams

User administration and AD Tasks

• Processing and taking ownership of tickets from customers, be able to reassign ticket to the appropriate groups when necessary
• Train and educate of users in relation to IT workplace and collaboration tools
• Work according to processes Incident, Request, and Problem Management
• Follow internal IT audit requirements
• Follow KPIs relative to mission responsibility

Who You Are

• Fluent in both English and Spanish.
• 1 to 2 years Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers.
• Remote and phone-based support experience (mandatory).
• Self-driven and team player.
• Customer oriented.
• Communication & interpersonal relationship skills.
• Delivers with quality and speed.
• Embrace and live our Beliefs and Behaviors - Care, Courage, Collaboration and Commitment
• Knowledge in technical support (hardware / software, Office 365, Active Directory, ticketing systems).

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do.

Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.

As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.

Innovate for Good

Excel Together

Be You with Us

Why Essity?

At Essity, your professional development is a priority.

We offer a flexible, safe, and diverse environment where your authenticity is welcome and your growth is supported by committed leaders.

Enjoy competitive benefits, learning opportunities, and the chance to make a positive impact on people's lives and the planet.

Join us and make a difference!