Insurance Customer Care Specialist (On-site)

Capgemini; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual performance-based bonus

Insurance benefits

Career development

Training and onboarding

Inclusive culture

Descripción de la vacante

Capgemini is launching a new customer service project for a major US insurer. You will handle inquiries about policies, explain coverage, and resolve issues with professionalism.

The role requires strong communication, adherence to guidelines, and collaboration with Claims, Underwriting, and Policy Support teams. This on-site position in Mexico City offers a full-time schedule and opportunities for career development within a globally respected organization.

Formación

• Fluent in English with strong interpersonal skills.
• Experience in customer service or call center environments.
• Ability to communicate clearly and empathetically with customers.
• Willingness to work on-site in Mexico City.

Responsabilidades

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and provide guidance within guidelines.
• Document interactions and escalate unresolved cases when needed.
• Coordinate with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay updated on compliance, legal requirements, and product updates.

Conocimientos

Advanced English

Customer service experience

Communication skills

On-site availability

Educación

High school diploma

Descripción del empleo

Capgemini is launching a new customer service project for a major US insurer. You will handle inquiries about policies, explain coverage, and resolve issues with professionalism.

The role requires strong communication, adherence to guidelines, and collaboration with Claims, Underwriting, and Policy Support teams. This on-site position in Mexico City offers a full-time schedule and opportunities for career development within a globally respected organization.