Inside Sales Representative

Medical Departures Inc.; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global healthcare booking firm is seeking a Junior Inside Sales Representative to coordinate dental appointment bookings and source new sales opportunities. Applicants should have 2-3 years of sales experience, fluent English, and proficiency with CRM tools. The role involves working remotely and requires strong communication skills. The company offers a salary range of $800 to $1,200 USD monthly based on experience, alongside various benefits including healthcare allowance and unlimited vacation days.

Servicios

Healthcare allowance

Unlimited sick days

Flexible hours

Formación

• 2-3 years sales experience.
• Fluent in English (verbal and written).
• Proven track record of meeting sales targets.

Responsabilidades

• Coordinate appointment bookings between dental providers and patients.
• Source new sales opportunities through inbound lead follow-up.
• Collaborate with team members to achieve sales goals.

Conocimientos

Sales experience

Fluent in English

Cold calling experience

MS Office proficiency

Herramientas

CRM (Zoho, Zendesk)

Google Business suite

Descripción del empleo

About Us

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics / hospitals & +10,000 doctors / dentists in 29 different countries.

We are a fully remote company.

The team is spread throughout Latin-America, Europe, Africa, and Asia.

With more than 50 team members, the team forms a well‑linked network across a variety of locations, lifestyles, and backgrounds.

Benefits & Salary

• Salary: $800 to $1,200 USD monthly (Base on experience)
• Commission: 5% for all revenue over base salary and n maximum limit (uncapped)
• Remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity / paternity
• Contractor (Full Time) / 2 months (60 days)

Role Overview

Inside Sales - Jr.

Responsibilities

• English is a must.
• Coordinate appointment bookings between dental providers and patients in English and / or any other languages.
• Source new sales opportunities through inbound lead follow‑up and coverage on all front lines (phone / chat / live chat / social media).
• Recommend promotions that can help patients save money on their medical or dental treatment.
• Follow the suggested script provided to all Inside Sales Representatives in the Best Practice System (BPS) documentation and training.
• Collaborate with other Jr & Sr. inside sales team members to achieve company sales goals.
• Meet and beat the sales quota (revenue, estimated gross booking value - EGBV), cancellation / no show rates, invoice rates) established per month. If sales quota is not met the contractor will be coached for improvement; if no improvement sales leads reduced and / or removed; and if no material improvement seen contract terminated.
• Spend 40% of time on the front line and 60% on prospect / patient follow up.
• Material call / WhatsApp follow up with each patient (pre|post‑VIP) with a +95% compliance rate to assure appointment attendance and sales targets.
• Daily tracking and monitoring of sales funnel, conversions, and projections.
• Proactively identify systemic issues that need to be resolved to prevent future customer concerns.
• Respond swiftly and courteously to customer inquiries or complaints.
• Upgrade patients by recommending higher‑value dental or medical treatments.
• Adjust sales presentation based on success / fail averages.
• Coordinate with other departments (Sales managers, Marketing department, Content Department, Supply department).
• Record details of inquiries, comments, and complaints.
• Log and track all leads through our CRM (Zoho).
• Build a strong sales pipeline by following up on cold leads and referrals for future bookings.
• Work within the agreed schedule. (Available to work on weekends if required)
• Attend training and coaching sessions as required.
• Attend regular team meetings.
• Weekend availability, according to shift schedule (5 days on, 2 days off).
• Early / late availability, according to shift schedule.
• Preventing unsound or unethical business practices.
• Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
• Support the achievement of the Medical Departures Inc.'s sales and revenues objectives.
• Help build the world's largest global medical marketplace.

Requirements

• 2-3 years sales experience.
• 2+ years cold calling experience (outbound call is must).
• Fluent in English (verbal and written).
• Experience meeting or beating sales targets.
• Proven experience being in the 'top tier' of sales performance at your previous employers.
• Fluent in Spanish / German / French / Arabic (verbal and written).
• Extensive technical experience with MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark).
• Familiarity & knowledge of dental or medical procedures.
• Excellent listening and writing skills.
• 40+ WPM typing ability.
• Travel savvy - international travel experience.
• Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
• Ability to work responsibly and productively from a remote home‑office environment with good time management.
• Weekend availability, according to shift schedule (5 days on, 2 days off).
• Early / late availability, according to shift schedule.

Equipment Requirement

• High speed internet & mobile connections.
• Reliable computer & mobile device with audio and video capabilities.

Pay

Pay: $15, $23 per month