Ingeniero de Soporte Técnico (CDMX)

DXC Technology Inc.; Ciudad de México; Presencial; MXN 630,000 - 991,000; Jornada completa

Descripción de la vacante

A leading technology services company is hiring for a role focused on providing technical support in infrastructure services in Mexico City. The ideal candidate holds a Bachelor's degree and has at least 2 years of relevant experience. Responsibilities include monitoring and troubleshooting systems, contributing to projects, and developing infrastructure documentation. The role encourages continuous learning and offers a collaborative environment with flexibility for wellbeing and productivity.

Formación

• 2+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Advanced degree and relevant certifications are a plus.

Responsabilidades

• Provide technical support in infrastructure services.
• Contribute to infrastructure projects under supervision.
• Monitor and troubleshoot infrastructure systems.

Conocimientos

Technical support

Infrastructure technology analysis

Data analysis

Problem-solving

Continuous learning

Educación

Bachelor's degree in relevant field

Herramientas

CompTIA Security+

Cisco CCENT

AWS Certified Solutions Architect

Descripción del empleo

Job Description:

Essential Job Functions:

• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Contribute to infrastructure projects and tasks under supervision.
• Participate in the monitoring and basic troubleshooting of infrastructure systems.
• Work with the team to address infrastructure-related challenges and meet departmental needs.
• Support the development of infrastructure documentation, including incident logs and records.
• Continue to develop and enhance technical skills.
• Apply problem-solving abilities to address infrastructure issues.
• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• Continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications:

• Advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available.